Sr Product Services Engineer

Job Overview

Employees in this role are analytical and creative problem solvers with a successful track record of handling large-scale, high-profile projects and deadlines. They identify, investigate and resolve complex software issues to ensure applications are performing to customer standards. Individuals will demonstrate technical expertise in software development and data analytics as well as expertise of the broader organization. This position applies analysis and problem-solving skills along with effective communication to drive customer-facing software application issues to resolution. The ideal candidate is high energy, with the ability to independently prioritize multiple tasks in a fast-paced environment.

Job Duties & Responsibilities

• Go in-depth technically across multiple technologies including application, network, host/virtual machine, and cloud environment resources as you actively seek solutions to business-critical customer environments
• Establish the root cause of errors and provide software and training solutions to improve customer experience
• Work with product owners to prioritize system enhancements and influence product roadmaps to meet customer needs
• Leverage advanced analytical and problem-solving skills to take on projects that drive process improvements and customer satisfaction
• Communicate technical issues to non-technical customers in a timely and accurate way, via phone, email, or chat
• Perform other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 4+ years

Preferred Qualifications

• Bachelor's - Information Systems
• Master's Degree

NextEra Energy

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group

Exempt

Employee Type

Full Time

Job Category

Engineering

Organization

NextEra Analytics, Inc

Relocation Provided

Yes, if applicable

Equal Opportunity Employer

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

Reasonable Accommodation

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you.

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