Sr Product Services Engineer
for sections present. Must not repeat job title. Must not include Job ID etc. Must include only sections with real specific content. Must not include filler like "commensurate with experience". Must include Pay and Schedule only if posting states them. Pay is given: "The estimated base pay for this position is $103,200.00 to $154,800.00 per year." So we can include Pay section. Schedule? Not mentioned. Benefits? There's mention: "NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more." That's vague, not specific benefits. So we should not create Benefits section because no specific benefits listed. Could we include a short paragraph about benefits? The rule: include a section ONLY when posting has real, specific content for it. "wide range of benefits" is not specific. So omit Benefits.
We need sections: About the role? There's a "Position Specific Description" and "Job Overview". Could combine into About the role. We'll create sections: About the role (maybe using Position Specific Description + Job Overview). Responsibilities: from "Key Responsibilities & Expectations" and "Job Duties & Responsibilities". Requirements: "Required Qualifications" and "Preferred Qualifications". Skills? Not explicit separate. Could embed in Requirements. Pay: as section.
We must not repeat job title. Use for each section heading.
We must use - for any list of duties/requirements/benefits. So we need to turn responsibilities into list items. Requirements also list.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details but can format as list items.
We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip all that EEO text, relocation, etc. Also remove "Employee Group: Exempt Employee Type: Full Time Job Category: Engineering Organization: NextEra Analytics, Inc Relocation Provided: Yes, if applicable". Also remove the accommodation request etc. Also remove the unsolicited resumes policy. Also remove the "Click here to learn more." maybe keep as part of benefits? But we are omitting benefits section. So we can drop that sentence.
We need to keep the pay info.
We need to keep the on-call requirement.
We need to keep the description of role.
Let's extract content.
Original text:
"Requisition ID: 97465 NextEra Analytics offers energy consulting services using industry-leading scientific analysis for planning, siting, forecasting and optimizing all forms of energy projects. Our optimization and analytics platforms integrate open-source technologies to leverage massive, diverse sets of utility operating data. This enables rapid development of operational solutions. Applying expertise in advanced mathematics, data and physical sciences, we solve some of the hardest problems facing the energy industry. Position Specific Description We are seeking a Senior Product Services Engineer to provide Level 2 Technical Support to a growing suite of in-house products, including optimization products used to monitor and operate energy assets, as well as more traditional business services and operations. This senior role is the primary technical bridge between our customer-facing support teams; engineering; science and IT. You will respond to tickets, emails and alerts; diagnose issues across APIs, cloud infrastructure, data flows, and user-facing applications; and coordinate recovery through resolution. The primary focus of this role is Level 2 operational support facilitated by agentic tools, though Level 1 Frontline support may sometimes be required. Participation in an on-call pager rotation is required. Key Responsibilities & Expectations Customer Support & Incident ResponseReal-Time Customer Support: Respond to calls, emails, alerts, and incident channels with urgency, empathy, and clear ownership from report through resolution.Technical Troubleshooting: Debug complex issues across APIs, authentication, networking, cloud services, application logs, data flows, configurations, and customer environments.Incident Leadership: Assess severity, coordinate responders, communicate status and workarounds, restore service quickly, and ensure customers understand next steps. Customer Advocacy & Product FeedbackVoice of the Customer: Identify recurring pain points and usage patterns, then translate them into prioritized product, reliability, and supportability improvements.Technical Translation: Explain complex behavior, risks, and tradeoffs in clear language for customers, Product Managers, business leaders, and engineering teams.Support Readiness: Create and improve runbooks, troubleshooting guides, known-issue documentation, support playbooks, and customer-facing technical guidance. Change, Release & Service ManagementRelease Partnership: Represent customer and support needs during planning, testing, release readiness reviews, maintenance windows, and post-release validation.Controlled Change: Evaluate customer impact, dependencies, rollback plans, communications, and operational coverage so changes are introduced safely and predictably.Operational Feedback: Use incidents, support trends, and release outcomes to improve quality gates, acceptance criteria, telemetry, and future delivery decisions. Reliability, Security & AutomationService Health: Use dashboards, logs, metrics, traces, and alerts to understand production behavior and detect customer-impacting conditions early.Durable Remediation: Drive root-cause analysis and partner with engineering teams to replace recurring manual fixes with tested automation and permanent corrective actions.Security & Compliance: Handle customer data and production access responsibly, follow secure support practices, and escalate vulnerabilities or control gaps promptly. Leadership & CultureOn-Call Ownership: Participate in a rotating pager schedule and remain calm, responsive, and accountable during high-severity events, including outside normal business hours.Mentoring & Standards: Coach teammates in troubleshooting, customer communication, incident management, and operational discipline while raising the quality of the support function.Collaborative Autonomy: Operate with sound judgment and high autonomy while partnering closely with Software Development, Product, Security, and business teams. Job Overview Employees in this role are analytical and creative problem solvers with a successful track record of handling large-scale, high-profile projects and deadlines. They identify, investigate and resolve complex software issues to ensure applications are performing to customer standards. Individuals will demonstrate technical expertise in software development and data analytics as well as expertise of the broader organization. This position applies analysis and problem-solving skills along with effective communication to drive customer-facing software application issues to resolution. The ideal candidate is high energy, with the ability to independently prioritize multiple tasks in a fast-paced environment. Job Duties & Responsibilities Go in-depth technically across multiple technologies including application, network, host/virtual machine, and cloud environment resources as you actively seek solutions to business-critical customer environments Establish the root cause of errors and provide software and training solutions to improve customer experience Work with product owners to prioritize system enhancements and influence product roadmaps to meet customer needs Leverage advanced analytical and problem-solving skills to take on projects that drive process improvements and customer satisfaction Communicate technical issues to non-technical customers in a timely and accurate way, via phone, email, or chat Performs other job-related duties as assigned Required Qualifications High School Grad / GED Bachelor's or Equivalent Experience Experience: 4+ years Preferred Qualifications Bachelor's - Information Systems Master's Degree The estimated base pay for this position is $103,200.00 to $154,800.00 per year. Starting pay will be based on several factors including, but not limited to, experience, qualifications, job-related and industry knowledge and skills and education/training. NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more. Employee Group: Exempt Employee Type: Full Time Job Category: Engineering Organization: NextEra Analytics, Inc Relocation Provided: Yes, if applicable NextEra Energy is an Equal Opportunity Employer.... (rest boilerplate)."
We need to extract substantive content.
Let's craft sections:
About the role: combine Position Specific Description + Job Overview.
We'll write a paragraph(s) summarizing but must preserve all substantive information, not invent or summarize away detail. However we can rephrase but must keep details. The rule: "Preserve ALL substantive information; do NOT invent or summarize away detail." That means we cannot omit details; we must keep all info. But we can rephrase? Probably we should keep the original sentences but maybe break into paragraphs. It's okay to rephrase as long as we don't lose detail. Safer to keep the original sentences but maybe split.
We'll produce
for prose.
Responsibilities: we need to list each bullet from Key Responsibilities & Expectations and Job Duties & Responsibilities.
Let's list them:
From Key Responsibilities & Expectations:
- Real-Time Customer Support: Respond to calls, emails, alerts, and incident channels with urgency, empathy, and clear ownership from report through resolution.
- Technical Troubleshooting: Debug complex issues across APIs, authentication, networking, cloud services, application logs, data flows, configurations, and customer environments.
- Incident Leadership: Assess severity, coordinate responders, communicate status and workarounds, restore service quickly, and ensure customers understand next steps.
- Voice of the Customer: Identify recurring pain points and usage patterns, then translate them into prioritized product, reliability, and supportability improvements.
- Technical Translation: Explain complex behavior, risks, and tradeoffs in clear language for customers, Product Managers, business leaders, and engineering teams.
- Support Readiness: Create and improve runbooks, troubleshooting guides, known-issue documentation, support playbooks, and customer-facing technical guidance.
- Release Partnership: Represent customer and support needs during planning, testing, release readiness reviews, maintenance windows, and post-release validation.
- Controlled Change: Evaluate customer impact, dependencies, rollback plans, communications, and operational coverage so changes are introduced safely and predictably.
- Operational Feedback: Use incidents, support trends, and release outcomes to improve quality gates, acceptance criteria, telemetry, and future delivery decisions.
- Service Health: Use dashboards, logs, metrics, traces, and alerts to understand production behavior and detect customer-impacting conditions early.
- Durable Remediation: Drive root-cause analysis and partner with engineering teams to replace recurring manual fixes with tested automation and permanent corrective actions.
- Security & Compliance: Handle customer data and production access responsibly, follow secure support practices, and escalate vulnerabilities or control gaps promptly.
- On-Call Ownership: Participate in a rotating pager schedule and remain calm, responsive, and accountable during high-severity events, including outside normal business hours.
- Mentoring & Standards: Coach teammates in troubleshooting, customer communication, incident management, and operational discipline while raising the quality of the support function.
- Collaborative Autonomy: Operate with sound judgment and high autonomy while partnering closely with Software Development, Product, Security, and business teams.
From Job Duties & Responsibilities:
- Go in-depth technically across multiple technologies including application, network, host/virtual machine, and cloud environment resources as you actively seek solutions to business-critical customer environments
- Establish the root cause of errors and provide software and training solutions to improve customer experience
- Work with product owners to prioritize system enhancements and influence product roadmaps to meet customer needs
- Leverage advanced analytical and problem-solving skills to take on projects that drive process improvements and customer satisfaction
- Communicate technical issues to non-technical customers in a timely and accurate way, via phone, email, or chat
- Performs other job-related duties as assigned
We should combine duplicates? Some overlap but we keep all.
Requirements:
Required Qualifications:
- High School Grad / GED
- Bachelor's or Equivalent Experience
- Experience: 4+ years
Preferred Qualifications:
- Bachelor's - Information Systems
- Master's Degree
We could also note that "Bachelor's or Equivalent Experience" maybe includes.
We'll list as items.
Pay section:
Pay
The estimated base pay for this position is $103,200.00 to $154,800.00 per year. Starting pay will be based on several factors including, but not limited to, experience, qualifications, job-related and industry knowledge and skills and education/training.
We should not include Schedule.
We should not include
- for any list of duties/requirements/benefits. So we need to turn responsibilities into list items. Requirements also list.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details but can format as list items.
We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip all that EEO text, relocation, etc. Also remove "Employee Group: Exempt Employee Type: Full Time Job Category: Engineering Organization: NextEra Analytics, Inc Relocation Provided: Yes, if applicable". Also remove the accommodation request etc. Also remove the unsolicited resumes policy. Also remove the "Click here to learn more." maybe keep as part of benefits? But we are omitting benefits section. So we can drop that sentence.
We need to keep the pay info.
We need to keep the on-call requirement.
We need to keep the description of role.
Let's extract content.
Original text:
"Requisition ID: 97465 NextEra Analytics offers energy consulting services using industry-leading scientific analysis for planning, siting, forecasting and optimizing all forms of energy projects. Our optimization and analytics platforms integrate open-source technologies to leverage massive, diverse sets of utility operating data. This enables rapid development of operational solutions. Applying expertise in advanced mathematics, data and physical sciences, we solve some of the hardest problems facing the energy industry. Position Specific Description We are seeking a Senior Product Services Engineer to provide Level 2 Technical Support to a growing suite of in-house products, including optimization products used to monitor and operate energy assets, as well as more traditional business services and operations. This senior role is the primary technical bridge between our customer-facing support teams; engineering; science and IT. You will respond to tickets, emails and alerts; diagnose issues across APIs, cloud infrastructure, data flows, and user-facing applications; and coordinate recovery through resolution. The primary focus of this role is Level 2 operational support facilitated by agentic tools, though Level 1 Frontline support may sometimes be required. Participation in an on-call pager rotation is required. Key Responsibilities & Expectations Customer Support & Incident ResponseReal-Time Customer Support: Respond to calls, emails, alerts, and incident channels with urgency, empathy, and clear ownership from report through resolution.Technical Troubleshooting: Debug complex issues across APIs, authentication, networking, cloud services, application logs, data flows, configurations, and customer environments.Incident Leadership: Assess severity, coordinate responders, communicate status and workarounds, restore service quickly, and ensure customers understand next steps. Customer Advocacy & Product FeedbackVoice of the Customer: Identify recurring pain points and usage patterns, then translate them into prioritized product, reliability, and supportability improvements.Technical Translation: Explain complex behavior, risks, and tradeoffs in clear language for customers, Product Managers, business leaders, and engineering teams.Support Readiness: Create and improve runbooks, troubleshooting guides, known-issue documentation, support playbooks, and customer-facing technical guidance. Change, Release & Service ManagementRelease Partnership: Represent customer and support needs during planning, testing, release readiness reviews, maintenance windows, and post-release validation.Controlled Change: Evaluate customer impact, dependencies, rollback plans, communications, and operational coverage so changes are introduced safely and predictably.Operational Feedback: Use incidents, support trends, and release outcomes to improve quality gates, acceptance criteria, telemetry, and future delivery decisions. Reliability, Security & AutomationService Health: Use dashboards, logs, metrics, traces, and alerts to understand production behavior and detect customer-impacting conditions early.Durable Remediation: Drive root-cause analysis and partner with engineering teams to replace recurring manual fixes with tested automation and permanent corrective actions.Security & Compliance: Handle customer data and production access responsibly, follow secure support practices, and escalate vulnerabilities or control gaps promptly. Leadership & CultureOn-Call Ownership: Participate in a rotating pager schedule and remain calm, responsive, and accountable during high-severity events, including outside normal business hours.Mentoring & Standards: Coach teammates in troubleshooting, customer communication, incident management, and operational discipline while raising the quality of the support function.Collaborative Autonomy: Operate with sound judgment and high autonomy while partnering closely with Software Development, Product, Security, and business teams. Job Overview Employees in this role are analytical and creative problem solvers with a successful track record of handling large-scale, high-profile projects and deadlines. They identify, investigate and resolve complex software issues to ensure applications are performing to customer standards. Individuals will demonstrate technical expertise in software development and data analytics as well as expertise of the broader organization. This position applies analysis and problem-solving skills along with effective communication to drive customer-facing software application issues to resolution. The ideal candidate is high energy, with the ability to independently prioritize multiple tasks in a fast-paced environment. Job Duties & Responsibilities Go in-depth technically across multiple technologies including application, network, host/virtual machine, and cloud environment resources as you actively seek solutions to business-critical customer environments Establish the root cause of errors and provide software and training solutions to improve customer experience Work with product owners to prioritize system enhancements and influence product roadmaps to meet customer needs Leverage advanced analytical and problem-solving skills to take on projects that drive process improvements and customer satisfaction Communicate technical issues to non-technical customers in a timely and accurate way, via phone, email, or chat Performs other job-related duties as assigned Required Qualifications High School Grad / GED Bachelor's or Equivalent Experience Experience: 4+ years Preferred Qualifications Bachelor's - Information Systems Master's Degree The estimated base pay for this position is $103,200.00 to $154,800.00 per year. Starting pay will be based on several factors including, but not limited to, experience, qualifications, job-related and industry knowledge and skills and education/training. NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more. Employee Group: Exempt Employee Type: Full Time Job Category: Engineering Organization: NextEra Analytics, Inc Relocation Provided: Yes, if applicable NextEra Energy is an Equal Opportunity Employer.... (rest boilerplate)."
We need to extract substantive content.
Let's craft sections:
About the role: combine Position Specific Description + Job Overview.
We'll write a paragraph(s) summarizing but must preserve all substantive information, not invent or summarize away detail. However we can rephrase but must keep details. The rule: "Preserve ALL substantive information; do NOT invent or summarize away detail." That means we cannot omit details; we must keep all info. But we can rephrase? Probably we should keep the original sentences but maybe break into paragraphs. It's okay to rephrase as long as we don't lose detail. Safer to keep the original sentences but maybe split.
We'll produce
for prose. Responsibilities: we need to list each bullet from Key Responsibilities & Expectations and Job Duties & Responsibilities. Let's list them: From Key Responsibilities & Expectations: - Real-Time Customer Support: Respond to calls, emails, alerts, and incident channels with urgency, empathy, and clear ownership from report through resolution. - Technical Troubleshooting: Debug complex issues across APIs, authentication, networking, cloud services, application logs, data flows, configurations, and customer environments. - Incident Leadership: Assess severity, coordinate responders, communicate status and workarounds, restore service quickly, and ensure customers understand next steps. - Voice of the Customer: Identify recurring pain points and usage patterns, then translate them into prioritized product, reliability, and supportability improvements. - Technical Translation: Explain complex behavior, risks, and tradeoffs in clear language for customers, Product Managers, business leaders, and engineering teams. - Support Readiness: Create and improve runbooks, troubleshooting guides, known-issue documentation, support playbooks, and customer-facing technical guidance. - Release Partnership: Represent customer and support needs during planning, testing, release readiness reviews, maintenance windows, and post-release validation. - Controlled Change: Evaluate customer impact, dependencies, rollback plans, communications, and operational coverage so changes are introduced safely and predictably. - Operational Feedback: Use incidents, support trends, and release outcomes to improve quality gates, acceptance criteria, telemetry, and future delivery decisions. - Service Health: Use dashboards, logs, metrics, traces, and alerts to understand production behavior and detect customer-impacting conditions early. - Durable Remediation: Drive root-cause analysis and partner with engineering teams to replace recurring manual fixes with tested automation and permanent corrective actions. - Security & Compliance: Handle customer data and production access responsibly, follow secure support practices, and escalate vulnerabilities or control gaps promptly. - On-Call Ownership: Participate in a rotating pager schedule and remain calm, responsive, and accountable during high-severity events, including outside normal business hours. - Mentoring & Standards: Coach teammates in troubleshooting, customer communication, incident management, and operational discipline while raising the quality of the support function. - Collaborative Autonomy: Operate with sound judgment and high autonomy while partnering closely with Software Development, Product, Security, and business teams. From Job Duties & Responsibilities: - Go in-depth technically across multiple technologies including application, network, host/virtual machine, and cloud environment resources as you actively seek solutions to business-critical customer environments - Establish the root cause of errors and provide software and training solutions to improve customer experience - Work with product owners to prioritize system enhancements and influence product roadmaps to meet customer needs - Leverage advanced analytical and problem-solving skills to take on projects that drive process improvements and customer satisfaction - Communicate technical issues to non-technical customers in a timely and accurate way, via phone, email, or chat - Performs other job-related duties as assigned We should combine duplicates? Some overlap but we keep all. Requirements: Required Qualifications: - High School Grad / GED - Bachelor's or Equivalent Experience - Experience: 4+ years Preferred Qualifications: - Bachelor's - Information Systems - Master's Degree We could also note that "Bachelor's or Equivalent Experience" maybe includes. We'll list as items. Pay section:
Pay
The estimated base pay for this position is $103,200.00 to $154,800.00 per year. Starting pay will be based on several factors including, but not limited to, experience, qualifications, job-related and industry knowledge and skills and education/training.
We should not include Schedule. We should not include