Sr. Product Owner

About the role

Agentforce is the future of AI, and you are the future of Salesforce. We are the CCO Product Strategy team — a newly formed and fast‑growing group within Salesforce's Chief Customer Officer (CCO) organization, sitting within the Office of the CEO. We operate at the intersection of product strategy, customer insight, pricing and packaging, field readiness, executive narrative, and go‑to‑market execution, working directly with senior leaders across Product, Field, Pricing, Marketing, Finance, and Customer Success to frame the company's most important strategic questions and drive them to decision. We are adding a Sr. Product Manager to focus on Feedback Loops, our internal product that connects internal and external customer feedback across Salesforce clouds so feedback demonstrably closes the loop with field teams and customers. You will synthesize feedback using agentic tools, translate it into clear input for product teams, and influence prioritization. You will work with product, engineering, and field teams to ensure feedback drives real decisions. This is a technical product ownership role with hands‑on coding: approximately 75% of time spent reading and analyzing code and engaging with product managers, and 25% hands‑on coding primarily in Python and SQL.

Responsibilities

• Own Feedback Loops, our internal product connecting internal and external customer feedback across Salesforce clouds
• Synthesize feedback using agentic tools and translate it into clear, actionable input for product teams
• Influence product prioritization by presenting synthesized feedback and recommendations to product leaders
• Close the loop with field teams and customers, communicating how their feedback was addressed
• Read and analyze code and technical specifications to engage product and engineering teams credibly, and discuss epics, stories and sprints
• Spend approximately 25% of your time hands‑on coding, primarily in Python and SQL, to build lightweight tools and scripts that automate feedback synthesis and reporting

Requirements

• Engineering background, with the ability to read, analyze and discuss code, epics, stories and sprints
• Python and SQL fluency
• Ability to split time between technical analysis and engagement with product managers and leaders, roughly 75/25
• Experience influencing product stakeholders without direct authority
• Clear written and verbal communication for translating technical detail into product decisions

Skills

• Experience with agentic coding tools or AI‑assisted development
• Background in customer feedback, voice of customer or similar programs
• Experience working across a cross‑cloud or multi‑product environment

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

More details about company benefits can be found at https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.