Sr. Product Manager - Workflow and Integrations

Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day? Have you taken products from concept to commercialization using the latest technology and achieved market success? Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging? This role is hybrid onsite 3 days a week in our Pasadena, CA or San Dimas, CA office and is not eligible for remote.

About the role

In this role, you will work alongside a team of friendly, passionate, and creative product managers and developers to bring our products to market. The ideal candidate will bring deep product management experience in payments, workflow redesign, digital experience transformation, and ecosystem integrations. You will drive product strategy focused on improving associate and client experiences across payments-related workflows, while collaborating cross-functionally with engineering, operations, risk, design, and external partners.

This role centers on reimagining user journeys, reducing friction, and delivering seamless experiences across internal tools, client-facing capabilities, and partner integrations. Experience with AI-enabled capabilities, including AI agents and intelligent automation, is important, but it is one part of a broader product portfolio rather than the primary focus of the role.

We're looking for someone who excels when no two days are the same. Integrity, resilience, and pushing the boundaries are must-haves in this job. Whether you're in meetings with clients or sales, developers, or design, you'll be the guiding voice that helps us clarify ideas so we can create a product roadmap. You stay close to market trends, anticipate our customers' next questions, and bring new ideas into the mix. You love evangelizing your product and communicate with confidence. Still, you also have the experience to take your product into the marketplace and position it competitively for maximum financial impact.

Responsibilities

• Own and evolve the product roadmap focused on payments experiences, workflow redesign, and user journey improvements across associate and client interactions.
• Document and prioritize product features, incorporating industry trends and client needs into the product roadmap.
• Reimagine and improve workflows that impact associates and clients, identifying opportunities to simplify processes, reduce friction, and improve satisfaction.
• Create strong alliances with diverse stakeholders and collaborate across multiple teams, including developers, product managers, and UX teams, to drive innovation.
• Measure product effectiveness, report outcomes, and drive priorities.
• Support product initiatives involving AI agents, automation, and intelligent experiences where they can improve service delivery, navigation, and task completion.
• Work with UX teams on client experience journeys to deliver new features, product enhancements, or create new services.
• Communicate and defend ideas to internal and external stakeholders while answering critical questions.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of product management experience ideally spanning payments, workflow platforms, digital experience transformation, or related product domains.
• Strong understanding of payments ecosystems, partner integrations, and workflows.
• Familiarity with AI-enabled product capabilities, such as AI agents, automation, or intelligent support experiences.
• Excellent communication, stakeholder management, and data-driven analysis skills.
• Experience working with Agile teams and understanding product delivery cycles.
• Ability to explain and prioritize a product roadmap, creating documentation that both external and internal teams will understand.
• Experience regularly communicating and defending ideas to a broad audience of stakeholders.

Benefits

• Medical, Dental, Vision, Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short- and Long-Term Disability
• Charitable Contribution Match
• Paid Holidays, Personal Days & Vacation
• Paid Volunteer Time Off

Pay

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. The compensation for this role is USD $74,800.00 - USD $183,900.00 per year. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws.

Schedule

Hybrid onsite 3 days a week in Pasadena, CA or San Dimas, CA.