Sr. Product Manager, Technical

About the role

This role is critical for managing complex technical products that align with business objectives and customer needs within the organization. It involves owning the product lifecycle end to end, including vision, roadmap, technical delivery, and stakeholder collaboration. The role requires integrating customer insights, market analysis, and technical feasibility to prioritize product features and improvements. Success is measured by delivering products that meet business goals, customer satisfaction, and technical performance metrics. The work impacts the organization by driving product innovation, operational efficiency, and enhancing customer experiences through effective product management.

Responsibilities

• Manages development of adoption tools and training materials.
• Identify execution, operational, organizational issues that impede product success.
• Drive improvement plan to change or resolve issues (within sphere of influence).
• Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD.
• Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering.
• Works with outside partners and other third parties.
• Develops positive working relationships with Customer groups or Customer Representatives.
• Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.

Requirements

• Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience.
• Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience.
• 6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/application/product environment.
• 7+ years of relevant Product Management experience in an agile software product development environment.
• Advanced level understanding of customer experience.

Qualifications

• Age 18 or older.
• Licensed to work in the United States.
• Travel Required: Yes.
• DOT Regulated: No.
• Safety Sensitive Position: No.

Skills and Abilities

• Agile Methodology.
• Backlog Management.
• Customer Centricity.
• Data Analysis.
• Problem Solving.
• Product Management.
• Product Roadmap.
• Solution Architecture Design.
• Stakeholder Management.
• Strategic Alignment.
• Technical Design Documentation.
• Technical Writing.

Benefits

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!