Sr. Product Manager Technical, Amazon Connect Customer

About the role

As part of the AWS Applied AI Solutions organization, our vision is to provide business applications leveraging Amazon's unique experience and expertise, used by millions of companies worldwide to manage day-to-day operations. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions that solve enduring business challenges. We are seeking a Senior Product Manager, Technical to drive the product vision and execution for Amazon Connect Customer Outbound Campaigns.

In this role, you will own the product strategy and roadmap for content and digital engagement within Outbound Campaigns, shaping how organizations reach their customers with the right message, on the right channel, at the right moment. You will own how businesses create, curate, test, and optimize the content that powers their campaigns across channels, and how those campaigns connect into inbound service to create seamless, personalized customer journeys.

Responsibilities

• Own the product roadmap and execution for content and digital engagement within Outbound Campaigns, setting the direction for your product and driving measurable usage growth and adoption across target industries.
• Own the content that powers Outbound Campaigns, from creation, curation, and template management to AI-assisted content generation, approval workflows, and governance at scale.
• Define how businesses optimize their engagement, including multi-variant testing, measuring what drives conversion and retention, and closing the loop so campaigns improve with every interaction.
• Shape how Outbound Campaigns integrates with the broader Connect Customer experience, connecting outbound outreach to inbound service so customers experience one continuous journey across channels.
• Partner with go-to-market teams to develop positioning that accelerates adoption, builds and nurtures the sales pipeline, and drives feature adoption across customer organizations.
• Work backwards from customers to identify and prioritize the right problems, then partner with engineering, design, and science to deliver.
• Understand the regulatory and consent requirements that govern customer engagement (e.g., CAN-SPAM, GDPR, and regional messaging and data-privacy regulations) and build products that make compliant engagement easy for customers.

A day in the life

• Work directly with all levels and types of customers, from CxO to individual contributors and engineers to business people, to solve their most complicated problems through software.
• Thrive in a collaborative team environment working towards common goals.
• Embrace new and ambiguous challenges as a passionate learner.
• Lead and partner with a variety of stakeholders to identify and prioritize the right problems to solve and solutions to develop.
• Excel in a fast-paced environment.

Qualifications

Basic Qualifications

• 5+ years of product management in the cloud computing technology space.
• 7+ years of full product life cycle experience.
• 5+ years of creating written docs for development of new products.
• Bachelor's degree in computer science, engineering, math, finance, or economics.
• Experience in taking a product from conception and definition through engineering design and to market.
• Experience delivering large-scale SaaS, PaaS, or IaaS products where you are responsible for the full product lifecycle, from concept through go-to-market (GTM).

Preferred Qualifications

• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and live-site operations.
• Experience working within teams delivering software products and features using agile methodologies.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Pay

USA, WA, Seattle - $152,200.00 - $205,900.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.