Principal Product Manager, Tech, Amazon Connect

About the role

As part of the AWS Applied AI Solutions organization, you will lead the workflow engine and capabilities that enable both agentic and deterministic experiences across Amazon Connect Customer. You will own an engine that orchestrates billions of interactions and tasks, solving complex engineering and algorithmic problems while designing simple, beautiful user experiences. The role focuses on developing next‑generation generative AI‑infused agent, supervisor, and end‑customer experience capabilities, delivering high‑scale, resilient systems with a constant customer focus.

Responsibilities

• Define creative, high‑quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision.
• Develop detailed, crisp business requirements and user stories to create product specifications and architecture for the capabilities offered.
• Define target customer segments, engage and onboard initial customers, and advocate for them to iteratively shape product vision.
• Manage prioritization and trade‑offs among the needs of various customer and stakeholder groups, as well as system performance and scalability.
• Create buy‑in for product vision and roadmap both internally and across key partners.
• Proactively identify and resolve issues that may impair the team’s ability to meet strategic or technical goals.
• Drive executive communications and alignment on strategy and vision.
• Partner with Marketing and AWS professional services teams to craft a go‑to‑market strategy that fuels growth of the customer base and product feature set.

Day in the life

The team values work‑life balance and offers a flexible schedule so you can be productive both in and outside of work. Mentorship and career growth are emphasized, with a broad mix of experience levels and a culture that celebrates knowledge sharing.

Basic qualifications

• 7+ years of experience as a Technical Product Manager.
• 5+ years of technical experience (software development, network development, IT, or related).
• Experience delivering large‑scale SaaS, PaaS, or IaaS products, responsible for the full product lifecycle from concept through go‑to‑market.

Preferred qualifications

• Experience working directly with engineers on product enhancements.
• Experience in project management methodologies, business analysis, or process improvement.
• 9+ years of product management experience shipping AI/ML‑powered products or features at scale, including exposure to model evaluation, applied science teams, system design, or prompt engineering.
• Familiarity with conversational AI, large language models, or speech/NLU systems, and the ability to translate complex technical constraints into customer‑facing product decisions.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance with optional supplemental life plans.
• Employee Assistance Program, mental health support, medical advice line, and flexible spending accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Flexible work schedule and emphasis on work‑life harmony.
• Mentorship, knowledge‑sharing programs, and career‑advancing resources.

Pay

USA, New York, NY – $199,200 – $269,500 USD annually.
USA, Seattle, WA – $181,100 – $245,000 USD annually.
The compensation package includes sign‑on payments and restricted stock units (RSUs), with final compensation determined by experience, qualifications, and location.