Principal Product Manager, Tech, Amazon Connect

About the role

As part of the AWS Applied AI Solutions organization, you will help deliver AI‑powered business applications that millions of companies use to manage day‑to‑day operations. The role focuses on Amazon Connect Customer, an AI‑native customer‑experience foundation that enables intelligent self‑service across voice and digital channels using services such as Amazon Bedrock, Amazon Lex, Amazon Polly, and Amazon Transcribe. You will lead the workflow engine that orchestrates billions of interactions and tasks, designing high‑scale, resilient systems while maintaining a constant customer focus. The position offers the chance to shape next‑generation generative‑AI‑infused agent, supervisor, and end‑customer experiences.

Responsibilities

• Define creative, high‑quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision.
• Develop detailed, crisp business requirements and user stories to create product specifications and architecture.
• Define target customer segments, engage and onboard initial customers, and advocate for them to iteratively shape product vision.
• Manage prioritization and trade‑offs among diverse customer and stakeholder needs, system performance, and scalability.
• Create buy‑in for product vision and roadmap both internally and across key partners.
• Proactively identify and resolve issues that could impair the team’s ability to meet strategic or technical goals.
• Drive executive communications and alignment on strategy and vision.
• Partner with Marketing and AWS professional services teams to craft go‑to‑market strategies that fuel customer‑base growth and product feature expansion.

A day in the life

The team values work‑life balance and offers a flexible schedule so you can be productive both in and outside of work. Mentorship and career growth are emphasized, with a broad mix of experience levels and a culture that celebrates knowledge sharing.

Requirements

• 7+ years of experience as a Technical Product Manager.
• 5+ years of technical experience (software development, network development, IT, or related).
• Experience delivering large‑scale SaaS, PaaS, or IaaS products through the full product lifecycle, from concept through go‑to‑market.

Preferred qualifications

• Experience working directly with engineers on product enhancements.
• Background in project management methodologies, business analysis, or process improvement.
• 9+ years of product management experience shipping AI/ML‑powered products or features at scale, including exposure to model evaluation, applied science collaboration, system design, or prompt engineering.
• Familiarity with conversational AI, large language models, or speech/NLU systems, and the ability to translate complex technical constraints into customer‑facing product decisions.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance with optional supplemental life plans.
• Employee Assistance Program and mental health support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Pay

• New York, NY: $199,200 – $269,500 USD annually.
• Seattle, WA: $181,100 – $245,000 USD annually.
• Package includes sign‑on payments and restricted stock units (RSUs); final compensation determined by experience, qualifications, and location.

Schedule

The role offers a flexible schedule that emphasizes work‑life harmony rather than strict hour counts, allowing you to balance personal and professional commitments.