Sr. Product Manager (Hybrid - Oak Brook, IL)

About the role

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain®, are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. This role sits between development and consumer experience to build quality products through valuable product feedback and customer experience, while producing high-quality content that meets business objectives. The role is within Chamberlain Group's Product Management Group function.

Responsibilities

• Develop, communicate and implement product strategy for assigned business unit product portfolio; deliver brand strategy, product portfolio management, integrated marketing planning and pricing strategies
• Drive annual and multi-year operating plans and results for product portfolio aligned to overall Chamberlain Group business objectives (revenue, gross profit, operating income, quality, delivery, cost and innovation); track product portfolio financial performance; ensure organizational alignment of product portfolio priorities and goals
• Support achievement of full P&L objectives for the business unit, driving profitability, volume growth and market share, as well as execution of product and services
• Own achievement of product portfolio average net selling price and gross margin; recommend and implement pricing objectives, strategies, and guardrails to extract maximum value on new and existing products; focus on growing revenue through product line mix and average net selling price improvements, improving margin through cost reductions and updating product line with incremental innovation, growing engagement through improvements to user experience
• Define and communicate the product portfolio vision in support of the business unit strategy, including maintaining a clear product roadmap aligned to business goals in the short- and long-term; emphasis on fast-paced new product development, sustaining product support and insight-driven approach; product strategy should include both hardware and software focus to deliver compelling user experiences
• Develop and implement strategy for product offering, brand, and channels; partner with marketing, sales, and customer experience leaders to develop go-to-market strategies to win in targeted customer segments; lead creation of end-to-end operational plans to drive profitability, grow and scale the business; work cross-functionally to ensure achievement of product line objectives
• Serve as Product Owner leading development and owning implementation and sustaining of end-user connected experiences, including uncovering real-time consumer insights, driving user experience requirements, creating business cases and winning value propositions, and leading cross-functional development teams
• Ensure cross-functional marketing team has necessary processes and procedures to manage quality, cost, and delivery of products; identify areas for improvement, propose improvements to leadership and ensure team takes action when corrections are needed
• Interface with analysts, media/PR outlets, key industry conferences to educate customers, partners and end users about vision, strategy and new product innovations; represent the company with customers, competitors, trade associations, government agencies, professional societies and similar groups
• Develop a clear after-sales and service strategy to ensure customers are cultivated and supported long-term, with Customer Experience and Marketing teams as appropriate
• Provide product content guidance and prioritization, integrated marketing planning and pricing strategies, facilitating and/or leading daily scrum activities, and executing against clearly defined timelines
• Comply with health and safety guidelines and rules; ensure compliance across teams
• Protect Chamberlain Group's reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
• Contribute to team effort by accomplishing related results and participating on projects as needed

Requirements

• Bachelor's Degree in Business, Marketing, Computer Science, Engineering or related field
• 5+ years in Engineering, Marketing and/or Product Management

Qualifications

• 5+ years in Product Management, Engineering, or in a Product Owner role
• Identified and monetized critical end-user pain points for the Multi-Family market space
• Architected and executed a long-term solution roadmap for software services
• Operationalized a cross-functional GTM strategy to support product vision with focus on service adoption
• Leveraged data to drive thoughtful decision making to improve sales conversion rate and minimize churn of subscriptions

Pay

The pay range for this position is $129,700.00 - $226,900.00; base pay offered may vary depending on factors including position offered, location, education, training, and/or experience.

Benefits

• Comprehensive benefits package (subject to eligibility requirements)
• 401k contribution (subject to eligibility requirements)
• Eligible for participation in a short-term incentive plan subject to the terms of applicable plans and policies