Sr. Product Manager Global DSP SLS, SLS Performance

About the role

We are looking for a dynamic and organized self-starter to join as a Sr. Product Manager for the Last Mile team to manage Service Level Standards (SLS) Performance. This person will own delivery performance products and mechanisms that delivery service partners (DSPs) use to manage their operations.

Responsibilities

• Own delivery performance products and mechanisms that delivery service partners (DSPs) use to manage their operations.
• Build a roadmap to for the programs or metrics they manage, create closed loop mechanisms, and reduce defects.
• Influence product and engineering roadmaps, ground-truth metrics from the data source to the field, and reduce bad actor behavior.
• Develop a strategy to data quality and expand our measurable and accountability signals.
• Investigate customer anecdotes, keeping a shape eye where experience does not match the data.

Requirements

• Understand the complexity of our metrics, deep dive data, and work with engineering and product teams to troubleshoot and resolve issues.
• Map signals to ground-truth of the behaviors that drivers engage in while on route.
• Overcome obstacles and work across teams to deliver high quality deliverables on-time.
• Balance when to dive deep and when to move forward with limited information.
• Understand complex use-cases, connect the dots between various processes and systems, and invent to create solutions that are easy to understand and scale.
• Develop effective scaling mechanisms, influence the roadmap and make difficult trade-offs on prioritization where their decisions will have multi-year impact.
• Operate and deliver in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent
• 5+ years of product or program management, product marketing, business development or technology experience

Preferred Qualifications

• Experience as a product manager or owner
• Experience in influencing senior leadership through data driven insights
• Experience with feature delivery and tradeoffs of a product
• Experience with end to end product delivery

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.