Sr. Product Manager, Customer Identity

About the role

The Sr. Product Manager, Customer Identity will be part of the Digital Products team, which is transforming how people purchase automotive and energy products. They will focus on delivering highly scalable experiences that focus on customer identity and data integrity.

Responsibilities

• Understand and lead customer account processes across our platforms for both personal and business accounts.
• Cook up with security, legal and authentication teams to build scalable but impactful solutions to improve customer experience in the identity management capacity.
• Deliver product vision, strategy, and roadmap to achieve goals.
• Work with engineering, UX and business stakeholders to deliver impactful efficiency, while also improving customer experience.
• Manage incoming operational escalations, analyze issues, and implement long term solutions through self-serve tools.
• Define and enhance KPIs in conjunction with analytics and stakeholder teams that educate business decision making.
• Prioritize between new features, architectural improvements, and operational excellence.

Qualifications

• Degree in Engineering or Business, or equivalent in experience.
• Experience in Identity management services; experience in Business Identity Management is a plus.
• Experience in PII Data Master Management is a plus.
• Experience in having shipped customer facing products that delivered business impact.
• Strong analytical skills with ability to query data from various systems to solve problems.
• Able to successfully work with cross range of teams including engineering, UX, legal, finance, sales and operations.
• Excellent written and verbal communications across technical and non-technical stakeholders.

Benefits

• Individual compensation is determined by skills, qualifications, experience, and location.
• Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated.
• In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.