Sr. Product Manager, Customer Identity

About the role

The Digital Products team at Tesla is transforming how people purchase automotive and energy products. This Product Manager will focus on delivering highly scalable experiences that focus on Tesla customer identity and data integrity.

Responsibilities

• Understand and lead customer account processes across Tesla platforms for both person and business accounts
• Coordinate with security, legal and authentication teams to build scalable but impactful solutions to improve customer experience in the identity management capacity
• Deliver product vision, strategy, and roadmap to achieve goals
• Work with engineering, UX and business stakeholders to deliver impactful efficiency, while also improving customer experience
• Manage incoming operational escalations, analyze issues, and implement long term solutions through self-serve tools
• Define and enhance KPIs in conjunction with analytics and stakeholder teams that educate business decision making
• Prioritize between new features, architectural improvements, and operational excellence

Requirements

• Degree in Engineering or Business, or equivalent in experience
• Experience in Identity management services; experience in Business Identity Management is a plus
• Experience in PII Data Master Management is a plus
• Experience in having shipped customer facing products that delivered business impact
• Strong analytical skills with ability to query data from various systems to solve problems
• Able to successfully work with cross range of teams including engineering, UX, legal, finance, sales and operations
• Excellent written and verbal communications across technical and non-technical stakeholders

Qualifications

• Experience in shipping customer facing products that delivered business impact
• Strong analytical skills with ability to query data from various systems to solve problems
• Able to successfully work with cross range of teams including engineering, UX, legal, finance, sales and operations
• Excellent written and verbal communications across technical and non-technical stakeholders

Skills

• Understanding of customer account processes across Tesla platforms
• Experience in Identity management services
• Experience in PII Data Master Management
• Experience in shipping customer facing products that delivered business impact
• Strong analytical skills with ability to query data from various systems to solve problems
• Ability to work with cross range of teams including engineering, UX, legal, finance, sales and operations
• Excellent written and verbal communications across technical and non-technical stakeholders

Benefits

Benefits offered include:

• Competitive pay
• Medical plans
• Fertility, adoption and surrogacy benefits
• Dental and vision plans
• HSA Contribution
• 401(k) with employer match
• Employee Stock Purchase Plans
• Other financial benefits
• Basic life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time
• Paid holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay

Expected Compensation: $136,000 - $264,000/annual salary + cash and stock awards + benefits