Sr. Product Manager, Crypto Account Activation & Management

About the role

As a Product Manager within Schwab's Digital Assets business, you will play a critical role in shaping the future of crypto client experiences, specifically across account activation and account lifecycle management.

Responsibilities

• Deliver measurable improvements in client conversion, engagement, and satisfaction by identifying and reducing friction across the customer journey.
• Partner closely with cross-functional teams including engineering, design, operations, legal, compliance, and business stakeholders to bring products from concept through launch and continuous optimization.
• Contribute to defining product strategy, roadmap prioritization, and execution for key crypto experiences, translating complex customer, business, and operational needs into scalable solutions.
• Leverage data, experimentation, and market insights to guide decision-making, evaluate performance, and identify opportunities to enhance product offerings.
• Help shape how clients access and manage digital assets at Schwab while developing deep expertise in emerging financial technologies and client-centric product innovation.

Requirements

• 6+ years of experience in product management, product development, or a related discipline.
• Demonstrated ability to lead and influence cross-functional teams across product, engineering, design, operations, legal, compliance, and business functions.
• Strong analytical skills with experience using data, experimentation, and business judgment to inform decisions and prioritize effectively.
• Proven ability to drive product execution from concept to launch and through iteration.
• Strong problem-solving skills, including applying structured thinking and product frameworks to complex challenges.
• Technical fluency with the ability to partner on scalable solutions, integrations, and platform capabilities.
• Excellent written and verbal communication skills, with the ability to influence stakeholders and present at multiple levels.
• Able to operate effectively in ambiguity, maintain ownership, and adapt in a fast-paced environment.
• Customer-first mindset with experience translating user needs into intuitive product experiences.

Qualifications

• Required Qualifications: 6+ years of experience in product management, product development, or a related discipline; Demonstrated ability to lead and influence cross-functional teams; Strong analytical skills with experience using data, experimentation, and business judgment; Proven ability to drive product execution from concept to launch and through iteration; Strong problem-solving skills, including applying structured thinking and product frameworks to complex challenges; Technical fluency with the ability to partner on scalable solutions, integrations, and platform capabilities; Excellent written and verbal communication skills, with the ability to influence stakeholders and present at multiple levels; Able to operate effectively in ambiguity, maintain ownership, and adapt in a fast-paced environment; Customer-first mindset with experience translating user needs into intuitive product experiences.
• Preferred Qualifications: 2+ years of product management experience in financial services, banking, or cryptocurrency; Experience with lifecycle marketing tools and running structured user experience (UX) experiments; Familiarity with digital asset ecosystems and emerging fintech trends.

Skills

• Strong leadership and collaboration skills.
• Data-driven decision making.
• Ability to translate complex problems into actionable solutions.
• Experience with financial technology and digital assets.

Benefits

• 401(k) with company match and Employee stock purchase plan.
• Paid time off for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.