Sr. Product Manager

About the role

Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1’s working on EAD for this position.

Responsibilities

• AIOps & Intelligent Operations — Steer the strategy and execute the capabilities for AI-enabled proactive network monitoring and automated remediation. Own the roadmap that reduces MTTR for issues and automates fixes to improve network reliability for enterprise customers.
• LLM Assistant & Conversational AI — Define and evolve our embedded AI assistant, enabling customers and teams to analyze, troubleshoot, configure, and report using an AI interface. Bring creative thinking and problem solving to introduce interaction patterns other than chat. Help steer and improve AI quality, accuracy, and user trust.
• AI-Embedded Product Experiences — Identify and prioritize opportunities to weave AI natively into the NetCloud UI — improved workflows, summarized insights, and contextual guidance that feel seamless.
• Agentic Experiences & Workflow Automation — Lead the roadmap for agentic capabilities that take multi-step actions on behalf of users. Define appropriate guardrails, oversight mechanisms, and pilot programs with new agents.
• Extensibility & MCP Integration — Steer the strategy for AI extensibility via Model Context Protocol (MCP) and open APIs, enabling third-party agents and partners to build on our AI platform safely and at scale.
• Cross-Functional AI Leadership — Serve as an AI product authority within the company. Align stakeholders, represent the AI roadmap to leadership and customers, and define how AI ideas are sourced, evaluated, and shipped.

Requirements

5+ years of product management experience, with meaningful time spent on AI, ML, or data-driven products in a B2B or enterprise SaaS context.

Strong communication, including the ability to clearly articulate ideas, cast vision, reduce complexity, and unambiguously communicate our goals and strategy as well as development priorities and key outcomes.

Ability to be proactive and take the lead in identifying needs, recommending ideas, defining requirements, prototyping concepts, securing buy-in, and driving alignment.

Must be people smart, sensitive to relational nuances, perceptive of organizational and cultural dynamics, and socially engaging.

Hands-on familiarity with modern AI/ML concepts — LLMs, RAG, agents, MCP, MLOps — and the ability to evaluate technical tradeoffs with engineering teams.

Experience shipping AI features in production, defining evaluation frameworks, managing model/feature quality, and handling failure modes.

Strong design sense, including the ability to decide when an AI capability is ready for customer use and product release.

An analytical mindset with experience using product and usage data to drive decisions; comfort with experimentation and rapid iteration.

Experience in networking, cloud infrastructure, or enterprise wireless is a plus.

Background in developer platforms, APIs, or ecosystem/partner strategy is a bonus.

Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or related field.

Experience: 5+ years of product management experience, with meaningful time spent on AI, ML, or data-driven products in a B2B or enterprise SaaS context.

Skills

• Strong communication skills, including the ability to clearly articulate ideas, cast vision, reduce complexity, and unambiguously communicate our goals and strategy as well as development priorities and key outcomes.
• Ability to be proactive and take the lead in identifying needs, recommending ideas, defining requirements, prototyping concepts, securing buy-in, and driving alignment.
• People-smart, sensitive to relational nuances, perceptive of organizational and cultural dynamics, and socially engaging.
• Hands-on familiarity with modern AI/ML concepts — LLMs, RAG, agents, MCP, MLOps — and the ability to evaluate technical tradeoffs with engineering teams.
• Experience shipping AI features in production, defining evaluation frameworks, managing model/feature quality, and handling failure modes.
• Strong design sense, including the ability to decide when an AI capability is ready for customer use and product release.
• An analytical mindset with experience using product and usage data to drive decisions; comfort with experimentation and rapid iteration.
• Experience in networking, cloud infrastructure, or enterprise wireless is a plus.
• Background in developer platforms, APIs, or ecosystem/partner strategy is a bonus.

Benefits

Your Pay: The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Your Health: Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.

Your Financial Security: We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.

Your Time: Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits: Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.