Sr. Product Manager - AI Innovation & Research - MCP Platform

About the role

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.

Responsibilities

• Partner deeply with engineering teams to understand and apply emerging technologies, including Model Context Protocol, Agent-to-Agent Protocol, tool orchestration, and related agentic frameworks, to enable Membership experiences within consumer LLM platforms.
• Help define the scope, architecture, and product requirements for Amex MCP servers, including considerations such as read-only contexts versus write actions, synchronous versus asynchronous context, streaming versus snapshot responses, tool discoverability, and lifecycle management.
• Contribute to the ongoing evolution of MCP capabilities at American Express by identifying reusable patterns, improving developer experience, and balancing flexibility, standardization, and operational reliability.
• Prepare Amex Capabilities For Agentic Experiences
• Partner with internal business, platform, and engineering teams to catalogue, permission, and prepare American Express assets and capabilities for use within LLMs by defining tool schemas, metadata, access controls, documentation, versioning, deprecation processes, and quality standards.
• Translate customer, partner, business, and technical needs into product features, user stories, acceptance criteria, evaluation criteria, user experiences, roadmap priorities, and backlog items.
• Serve as a knowledgeable internal partner on MCP concepts, design decisions, implementation patterns, and tradeoffs, helping cross-functional teams understand how to build and launch agentic experiences responsibly.
• Support Security, Governance, and Responsible AI
• Collaborate with Legal, Compliance, Risk, Privacy, Information Security, and data governance teams to ensure American Express assets, services, and customer data are surfaced and used in a compliant, secure, transparent, and responsible way.
• Define product requirements for authentication, authorization, consent, permissioning, auditability, traceability, abuse prevention, rate limiting, and policy enforcement across agent interactions.
• Evaluate LLM-based experiences that use American Express proprietary assets to ensure accuracy, appropriate orchestration, reliability, personalization, and adherence to guardrails.
• Drive Delivery, Measurement, and Partner Readiness
• Define and monitor product and platform metrics, including adoption, usage, retention, latency, error rates, integration failures, tool performance, and customer experience quality.
• Navigate complex dependencies across product, engineering, partner, and governance teams, and communicate impacts clearly to stakeholders.
• Partner with business development, go-to-market, and partner-facing teams to support launch readiness, approval processes, partner integration needs, and ongoing optimization of agentic Membership experiences.

Qualifications

• Minimum Qualifications: 6-8+ years of experience in technical product management, product development, software engineering, platform products, APIs, developer tools, AI products, or partner-enabled digital experiences.
• Passion for technology with a clear customer focus; strong communication skills and the ability to provide clarity and direction across technical and non-technical teams.
• Strong understanding of AI and agentic product concepts, such as LLMs, grounding, reasoning, agents, tool calling, orchestration, context management, and evaluation.
• Experience working with platform, API, developer-facing, or integration products, including translating technical concepts into product requirements, roadmap priorities, and delivery plans.
• Strong working knowledge of technologies relevant to third-party integrations, such as OAuth, APIs, SDKs, authentication, authorization, consent, and secure data exchange.
• Experience working with engineering, architecture, security, legal, compliance, privacy, risk, or data governance stakeholders to launch customer-facing or partner-facing capabilities.
• Ability to balance customer, business, partner, technical, and regulatory needs; gather information, assess tradeoffs and risks, gain buy-in, and make evidence-based decisions.
• Enthusiasm for exceptional products and services; deep customer empathy, familiarity with customer research methods, keen product intuition, and ability to articulate product functionality clearly.
• Creative within a highly regulated financial-services environment; team player, comfortable with ambiguity, and highly organized.

Preferred Qualifications

• Experience working with Large Language Models, AI agents, MCP, function calling, tool orchestration, Retrieval-Augmented Generation, conversational AI, or related technologies.
• Experience building or managing APIs, SDKs, developer platforms, partner integrations, ecosystem products, or platform capabilities used by multiple internal or external consumers.
• Familiarity with MCP standards, agent frameworks, AI tooling ecosystems, and emerging industry patterns.
• Experience defining product metrics, experimentation approaches, evaluation frameworks, observability requirements, or platform monitoring capabilities.
• Experience with responsible AI, AI governance, model or tool evaluation, data minimization, consent, transparency, or customer data protection.
• Experience partnering with security, identity, privacy, enterprise architecture, or platform engineering teams.
• Experience building products in highly regulated industries such as financial services, payments, fintech, or technology.

About Us

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.