Sr. Product Factory Specialist

About the role

Senior Product Factory Specialist coordinates Product Factory activities and communications between Actuarial, Compliance, IT, and Underwriting throughout the lifecycle of Product and Policy Administration System changes.

A typical day will include the following:

• Business consultant on activities and functions supporting business process, organizational design, needs assessments, and cost/benefit analysis aligning business strategies with information technology solutions.
• Contributes, as a subject matter authority, to the analysis and design of business projects understanding organizational structures, roles, responsibilities, governance, staffing, and sourcing to support business goals, strategies, and process architecture.
• Oversee and coordinate multiple product factory projects, ensuring alignment with organizational goals and objectives. Participates in complex planning processes across multiple departments or business units.
• Act as a liaison between IT and business units to facilitate clear and effective communication.
• Coordinates across teams for project prioritization, ensuring that all impacted areas and dependencies are informed.
• Informs and supports stakeholders regarding communication, notifications, or training activities related to project changes or updates.
• Champions organization-wide change.
• Coordinate and support User Acceptance Testing (UAT) and Postproduction Validation (PPV) to ensure the quality and success of project outcomes.
• Serve as the first point of contact for IT requirements or development clarifications, coordinating interactions and providing guidance as needed.
• Assist in review of insurance product changes and coordinate between compliance, actuarial, IT, and underwriting units.

Requirements

• Bachelor’s degree in business administration, Project Management, Risk Management, Information Technology, or a related field.
• Minimum 5 years’ experience managing business or IT requirements across products, programs, or processes.
• 5 years commercial underwriting or product management experience preferred.
• 7 years’ experience with ISO-based insurance products is preferred.
• Strong understanding of project management principles and methodologies.
• Excellent communication and interpersonal skills, with the ability to engage and collaborate with cross-functional teams.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Ability to adapt and support organizational change and advancement across business and technology.

Benefits

• Comprehensive benefit package, including tuition reimbursement and a generous 401K match.
• Paid vacation.
• Medical benefits.
• Educational incentives.
• Family-friendly benefits.
• Investment incentives.
• Volunteer benefits.

Our rich history of outstanding results and growth allows us to focus on continued growth, new products, people development, and internal career opportunities.