Sr. Product Consultant

We need to output HTML fragment with sections: Overview? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. We need to include sections only when posting has real specific content. The posting includes Overview (which is like About the role), Responsibilities, Qualifications (which includes Required Knowledge, Skills, and Abilities, Preferred Knowledge..., Experience, Required Training..., Preferred Training..., Working Conditions). Also Benefits Overview. No Pay or Schedule specifics. So we should have sections: About the role (maybe from Overview), Responsibilities, Qualifications (maybe combine Required and Preferred?), Benefits. Possibly also Working Conditions? Not listed as a standard heading but could be included under Qualifications? The instruction says use those headings; we can add others if needed? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Probably we should stick to those categories. We have Overview -> About the role. Responsibilities -> Responsibilities. Qualifications -> Qualifications (includes required knowledge, skills, abilities, experience, training, etc). Benefits -> Benefits. No Pay or Schedule. Also maybe Skills? The qualifications already include skills. Could separate Skills but not needed. We'll produce sections: About the role, Responsibilities, Qualifications, Benefits. We need to preserve all substantive information, not invent or summarize away detail. Must not include boilerplate like EEO, legal, scam warning, etc. Remove duplicated lines. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At end there is EEO statement and "Must have legal authority to work in the US..." and AI screening warning. Those should be removed. We need to ensure we don't include placeholder text like "commensurate with experience". Not present. We need to format lists with

• . For prose use

  . For headings use

  . We need to extract content. Let's parse the posting. Overview paragraph: "The Sr. Product Consultant leads complex, customer-facing consulting engagements that help health plan customers realize measurable value from NASCO's product portfolio. Operating with a high degree of independence, this role owns engagement strategy from discovery through executive readout, translates ambiguous customer challenges into structured assessments and recommendations, and influences senior customer and internal stakeholders toward practical, value-based decisions. The role applies payer domain expertise, servicing experience knowledge, data analysis, and approved AI-enabled tools to identify patterns, quantify impact, accelerate insight generation, and improve consulting effectiveness while maintaining compliance with company policies, data governance standards, privacy requirements, and responsible AI practices. This role carries senior-level ownership for servicing experience strategy, advising health plans on member and provider service operations, contact center transformation, omnichannel workflows, self-service adoption, and technology-enabled service modernization. The Sr. Product Consultant is expected to be credible with director-level and executive customer stakeholders, combine deep payer and operational fluency with advanced consulting methods, and guide customers through tradeoffs, risks, dependencies, and implementation considerations. As a senior member of a commercial consulting practice, this role contributes to practice growth by shaping engagement scope, developing reusable consulting assets, mentoring less experienced consultants, supporting proposal strategy, and creating customer proof points that demonstrate value realization. Serves as a trusted advisor who connects customer business objectives, operational constraints, product capabilities, adoption success, and measurable outcomes to long-term customer value." That's the About the role. Responsibilities: bullet list after "Responsibilities". Let's extract each line: - Lead complex customer discovery, current-state assessments, workflow analysis, stakeholder interviews, and data-gathering efforts to identify customer needs, operational pain points, adoption barriers, value opportunities, risks, dependencies, and recommendations - Develop evidence-based engagement findings, executive recommendations, business cases, value narratives, roadmaps, process maps, and success measures that quantify operational, financial, service, and product adoption impact - Analyze quantitative and qualitative data to establish performance baselines, evaluate engagement outcomes, validate assumptions, and support value realization discussions with customer and internal leadership - Serve as a senior advisor to health plan customers on servicing experience strategy, including member and provider service operations, contact center workflows, omnichannel service delivery, self-service adoption, service quality, and technology-enabled operating model improvements - Guide customers through operational readiness, change impacts, user adoption, process optimization, risk mitigation, implementation considerations, and tradeoff decisions associated with NASCO products and emerging technologies - Produce and present executive-ready deliverables, workshops, decision forums, and readouts that clearly communicate findings, recommendations, expected value, risks, dependencies, decisions needed, and next steps - Manage multiple consulting engagements or complex workstreams, including scope, schedule, budget, risks, issues, stakeholder alignment, escalation management, status reporting, and engagement quality - Build credibility and consultative influence with customer sponsors, operational leaders, and cross-functional partners by applying payer expertise, business acumen, structured problem solving, sound judgment, and executive presence - Shape engagement scoping and commercial development by contributing to proposal strategy, estimates, statements of work, assumptions, deliverables, pricing inputs, risk considerations, and customer handoff planning - Drive structured transitions from consulting into solution delivery by preparing decision records, handoff documentation, success measures, implementation considerations, and alignment with product, implementation, professional services, technology, and customer success teams - Mentor Product Consultants and project contributors by sharing consulting methods, payer domain knowledge, deliverable standards, stakeholder management practices, and lessons learned from customer engagements - Advance the consulting practice by developing reusable assets, frameworks, templates, playbooks, assessment tools, value models, executive readout formats, case studies, and best practices that improve consistency, scalability, and customer value realization Qualifications: includes Required Knowledge, Skills, and Abilities (list), Preferred Knowledge, Skills And Abilities (list), Experience (list), Required Training, Certification and Education (list), Preferred Training, Certification and Education (list), Working Conditions (list). We need to preserve all substantive info. We'll combine into one Qualifications section with subheadings? The instruction only says use

  for section headings; we could still use

  for subheadings? Not prohibited but maybe better to keep flat. However we need to preserve all info; we could just list everything as

  • under Qualifications. But that would lose distinction between required vs preferred etc. But we can still include the headings as plain text inside

    or as . The instruction didn't forbid using other tags for subheadings. It just said use

    for section headings. So we can have

    Qualifications

    then inside we can have

    Required Knowledge, Skills, and Abilities:

    then

    etc. That seems acceptable. Similarly for Benefits: we have Benefits Overview paragraph and then list of benefits categories: Physical And Mental Health Benefits, Financial Health Benefits, Other Benefits. We'll preserve. We must remove boilerplate: At end there is EEO statement and legal authority and AI screening warning. Remove those. Also remove duplicated lines: I don't see duplicates. Now craft HTML. Structure:

    About the role

    ...overview text...

    Responsibilities

    • ...
    ...

    Qualifications

    Required Knowledge, Skills, and Abilities:

    • ...
    ...

    Preferred Knowledge, Skills And Abilities:

    • ...
    ...

    Experience:

    • ...
    ...

    Required Training, Certification and Education:

    • ...
    ...

    Preferred Training, Certification and Education:

    • ...
    ...

    Working Conditions:

    • ...
    ...

    Benefits

    ...Benefits Overview paragraph...

    Physical And Mental Health Benefits

    • ...
    ...

    Financial Health Benefits

    • ...
    ...

    Other Benefits

    • ...
    ...
    We need to ensure we don't include the "Benefits Overview" heading as a separate

    because we already have Benefits heading. The paragraph starts with "Benefits Overview At NASCO, we trust our workforce to be fully remote, working from their home . This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities. Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:" We'll keep that as a

    after the

    Benefits

    . Now extract each list item precisely. Let's copy the Required Knowledge, Skills, and Abilities list: - Advanced knowledge of healthcare payer operations, servicing experience, product adoption, customer experience, and market pressures, with the ability to connect complex customer challenges to product-enabled business outcomes - Advanced knowledge of customer service and experience operations, including contact center performance, first call resolution, average handle time, containment rate, member satisfaction, adoption, usage, operational efficiency, and value realization metrics - Advanced consulting skills, including discovery design, stakeholder interviewing, process mapping, gap analysis, root cause analysis, business case development, value modeling, requirements framing, roadmap development, and recommendation storytelling - Ability to analyze quantitative and qualitative data, quantify operational and financial impact, pressure-test assumptions, and build ROI analyses that support customer scrutiny and executive decision making - Strong executive communication, facilitation, and storytelling skills, including the ability to synthesize ambiguous information, lead workshops and decision forums, and tailor messaging for operational, technical, commercial, and executive audiences - Strong customer relationship management, stakeholder engagement, consultative influence, and conflict navigation skills, including the ability to build trust and align stakeholders with differing priorities - Ability to lead multiple engagements or complex workstreams simultaneously, including scope, schedule, budget, risks, issues, decisions, escalations, stakeholder expectations, and engagement quality - Proficiency with Microsoft Office Suite and related collaboration, analysis, presentation, and productivity tools, including advanced PowerPoint and executive-ready written deliverables - Ability to mentor others, improve consulting methods, contribute to practice standards, and model sound judgment in customer-facing advisory situations - Ability to appropriately use approved AI-enabled productivity, research, analysis, and content-generation tools in accordance with company policy, data privacy, security, governance, healthcare data handling requirements, and responsible AI principles Preferred Knowledge, Skills And Abilities list: - Experience with Pega or a comparable CRM and customer service platform in a payer or enterprise environment - Knowledge of Blue Cross Blue Shield plan operations or inter-plan programs - Familiarity with core payer administration platforms spanning claims, membership, enrollment, and billing - Experience in a fee-based professional services or commercial consulting environment - Experience with AI-enabled service technologies, including conversational AI, agent assist, and intelligent workflow automation Experience list: - 7 years of experience in healthcare operations, product consulting, customer success, solutions consulting, professional services, business consulting, or related customer-facing advisory work - 5 years of experience working with healthcare payer operations, service operations, contact center operations, product delivery, or technology-enabled business transformation - 3 years of experience leading customer-facing consulting engagements, complex workstreams, assessments, implementations, or advisory projects with measurable outcomes - Experience presenting findings, recommendations, business cases, roadmaps, or value realization results to director-level or executive stakeholders - Experience developing executive-ready deliverables, business cases, process maps