Sr. Product Capability Owner

About the role

This role is responsible for evolving business capabilities such as Signal Evolution, Client Engagement Enablement, and Seller Advancement, while supporting strategic experiences including Seller Experience and Sales Process Workflow. The Senior Product Owner / Product Manager connects business strategy with technology execution by translating commercial priorities into product roadmaps, investment recommendations, and measurable outcomes.

Responsibilities

• Own the vision, strategy, roadmap, and long-term evolution for assigned GSET capabilities, ensuring alignment with business strategy, client needs, and enterprise priorities.
• Translate strategic business objectives into outcome-driven product roadmaps and investment priorities that improve productivity, client engagement, and commercial performance.
• Evaluate emerging technologies, AI capabilities, market trends, and industry best practices to inform product direction and innovation.
• Serve as the primary business product leader for assigned capabilities, partnering with business leaders to understand priorities, validate opportunities, and establish measurable outcomes.
• Facilitate workshops, design sessions, and collaborative discovery activities that rapidly identify, validate, and prioritize business opportunities.
• Develop business cases and investment recommendations that clearly articulate expected value, adoption, efficiency gains, and commercial impact.
• Partner with Technology, Solution Architecture, UX, Engineering, AI, and Data teams to translate business priorities into scalable, secure, and user-centered solutions.
• Guide products throughout the lifecycle from concept through launch, adoption, measurement, and continuous improvement.
• Ensure product investments remain aligned with enterprise architecture, governance, regulatory requirements, and long-term platform sustainability.
• Define success metrics and leverage product analytics, adoption data, and user feedback to continuously optimize business outcomes.
• Translate recurring operational issues into durable product improvements and capability enhancements.
• Champion practical application of AI across seller workflows, intelligent recommendations, automation, agentic experiences, and decision support.
• Partner with AI specialists to evaluate emerging capabilities and accelerate responsible AI adoption.
• Leverage AI throughout the product lifecycle to improve research, analysis, prototyping, prioritization, communication, and delivery.
• Promote consistent product management practices across GSET while strengthening capability ownership, governance, and prioritization frameworks.
• Mentor Product Owners supporting related initiatives and provide strategic guidance across multiple products and delivery teams.
• Clarify ownership boundaries across GSET capabilities to improve collaboration, transparency, and delivery effectiveness.
• Contribute to the evolution of GSET's product operating model, including governance, design-build-operate practices, transition planning, and continuous improvement.
• Be a team player as part of Global Sales Management pods.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 8+ years of relevant work experience.
• Experience serving as a Product Owner or Product Manager for enterprise technology solutions and platforms such as Salesforce.
• Experience delivering AI-enabled, digital, or data-driven products in a complex, cross-functional environment.
• Demonstrated ability to translate strategic business priorities into technical product roadmaps and delivery plans.
• Experience working across multiple business capabilities, products, or value streams while managing complex stakeholder relationships.
• Strong understanding of Agile product management principles and software delivery methodologies.
• Excellent communication, influence, and collaboration skills across business and technology organizations.

Preferred Experience

• Supporting enterprise sales, marketing, or client engagement platforms.
• Experience with AI-enabled solutions, analytics, workflow automation, or intelligent decision support.
• Experience partnering with business stakeholders to design and prototype user experiences that improve workflow effectiveness and adoption.
• Experience working within capability-based planning, operating models, or business architecture frameworks.
• Experience helping define product ownership models, governance, and organizational operating models.