Sr. Product Analyst

We are seeking an experienced Product Analyst to support a large-scale technology modernization and documentation initiative. This role will work closely with Product Owners, engineering teams, architects, business stakeholders, and other cross-functional partners to establish consistent documentation standards, analyze existing application requirements and processes, and create detailed technical and functional documentation.

Responsibilities

• Requirements Elicitation & Technical Documentation
  • Gather, analyze, and document business, product, functional, and technical requirements.
  • Develop PRDs, user flows, process maps, data flows, sequence diagrams, and detailed requirements documentation.
  • Create process documentation using tools such as Visio, Lucidchart, or Miro.
  • Apply methodologies such as BPMN, swimlane diagrams, and value stream mapping.
  • Create, organize, and maintain documentation within SharePoint, Confluence, JIRA, and JIRA Align.
  • Utilize wireframing and prototyping tools where appropriate.
• Documentation Strategy & Governance
  • Develop and implement a comprehensive documentation and communication strategy for the client's Agile Release Train (ART) covering requirements, designs, roadmaps, support documentation, and other critical artifacts. Key deliverables will include:
    • ART-wide documentation strategy and style guide.
    • Documentation taxonomy and classification standards.
    • Decision framework for determining what information resides in SharePoint, JIRA, or Confluence.
    • Communication templates for different stakeholder groups.
    • Version-control and documentation-management procedures.
    • Archival and document-retention policies aligned with compliance requirements.
    • Documentation branching and rollback procedures aligned with application releases.
• Documentation Assessment & Gap Analysis
  • Assess the current state of documentation across 19 applications.
  • Review existing Confluence, SharePoint, and JIRA content.
  • Identify missing, outdated, duplicate, and orphaned documentation.
  • Develop a prioritization matrix based on business importance and migration risk.
  • Produce a detailed gap analysis identifying documentation deficiencies that could impact application modernization or migration efforts.
  • Map existing documentation to the newly established documentation structure.
• Confluence Cleanup & Migration
  • Establish standards and guidance for restructuring and maintaining Confluence content throughout the application lifecycle. Responsibilities include:
    • Develop a step-by-step documentation migration and cleanup playbook.
    • Establish standardized Confluence structures and page lifecycle processes.
    • Create tagging and labeling standards.
    • Define expectations for managing temporary or transitional documentation as features move from inception through production.
    • Establish timelines and measurable success criteria for documentation cleanup.
• Standardized Requirements & Application Documentation
  • Develop reusable requirements documentation templates covering:
    • Data flows and sequence diagrams.
    • File specifications and data dictionaries.
    • API contracts.
    • Error handling and exception scenarios.
    • SLA and performance requirements.
    • Process flows and detailed functional requirements.
  • Using these standards, document the current-state processes and requirements for a prioritized group of approximately 3–5 applications, particularly applications undergoing replacement or significant modernization rather than simple lift-and-shift migrations.
  • Train key team members responsible for maintaining these documentation standards going forward.
• Data Analysis
  • Write queries and analyze data to extract meaningful insights and validate product assumptions.
  • Utilize advanced Excel capabilities, including VLOOKUPs, pivot tables, macros, and advanced spreadsheet functions.
  • Use quantitative and qualitative data to support requirements, prioritization, and product decisions.
• User Stories & Agile Delivery
  • Develop detailed user stories with clearly defined acceptance criteria and definitions of done.
  • Manage and refine product backlogs using JIRA, JIRA Align, or comparable Agile platforms.
  • Participate in and facilitate Agile ceremonies, including sprint planning, backlog refinement, and retrospectives.
  • Work effectively within Agile/Scrum environments and understand scaled Agile methodologies such as SAFe.

Requirements

• Technical Knowledge
  • REST APIs and webhooks
  • Application integrations and interfaces
  • Data flows and system dependencies
  • File specifications and data dictionaries
  • API contracts
  • Cloud and application migration concepts
  • Technical and functional system documentation
• Key Competencies
  • Stakeholder Management: Ability to balance competing priorities across engineering, product, business, and customer stakeholders while influencing decisions without direct authority.
  • Communication: Excellent ability to translate between technical and non-technical audiences and simplify complex concepts for diverse stakeholders.
  • Critical Thinking: Strong analytical and problem-solving skills with an emphasis on identifying root causes, evaluating trade-offs, and making data-informed recommendations.
  • Adaptability & Autonomy: Ability to quickly become productive with minimal onboarding and operate successfully in an environment with changing priorities and ambiguity.
  • Collaboration & Facilitation: Proven ability to work across multidisciplinary teams, facilitate productive discussions, resolve competing viewpoints, and drive consensus.

The ideal candidate is a seasoned Product Analyst or Business Analyst who has worked on complex enterprise technology initiatives involving application modernization, documentation governance, requirements analysis, and system integrations. Experience within financial services, banking, payments, or another highly regulated environment is highly desirable.

Location: New York City – Hybrid/Onsite. Engagement: Contract. No C2C or third-party candidates, please.