Sr PM, Field Support , North America Fleet Readiness

About the role

The Senior Program Manager, Field Support will drive Fleet Readiness and field execution for Last Mile fleet operations in North America. This role involves designing scalable mechanisms for maintenance adoption, vendor performance management, fleet availability & utilization, and cost. The ideal candidate must combine strategic thinking with operational details to deliver tangible results.

Responsibilities

• On-site field support for multiple delivery stations in the Northeast, working closely with stakeholder groups on program implementation and vehicle operational readiness rate
• Partner with Amazon Operations leaders, Delivery Service Partners (DSP), and Corporate program teams to drive adherence to business goals and initiatives
• Collect and analyze data in order to drive performance improvements with central programs
• Lead without authority in order to translate data reporting opportunities into feasible and scalable actions
• Conduct DSP roundtables to identify opportunities for vehicle maintenance and uptime
• Create actions plans to address root causes and assist with implementing the changes
• Conduct site visits to identify improvements for maintenance and repairs of our fleet
• Monitor key fleet metrics, define and implement initiatives to drive program and process improvements
• Leverage data analysis to systematically drive change
• Communicate across teams and to leadership to ensure alignment of goals, tasks for the overall success of the program

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Skills

• Highly analytical
• Strategic thinker
• Keen eye for operational details
• Influencing leadership
• Effective communication (verbal and in writing)
• Building consensus among groups with competing priorities

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.