Sr PM, Field Support , North America Fleet Readiness

Key job responsibilities

• On site field support for multiple delivery stations in the Northeast, working closely with stakeholder groups on program implementation and vehicle operational readiness rate
• Partner with Amazon Operations leaders, Delivery Service Partners (DSP), and Corporate program teams to drive adherence to business goals and initiatives
• Collect and analyze data in order to drive performance improvements with central programs
• Lead without authority in order to translate data reporting opportunities into feasible and scalable actions
• Conduct DSP roundtables to identify opportunities for vehicle maintenance and uptime
• Develop actions plans to address root causes and assist with implementing the changes
• Create reporting to identify root causes of low performance
• Conduct site visits to identify improvements for maintenance and repairs of our fleet
• Monitor key fleet metrics, define and implement initiatives to drive program and process improvements
• Leverage data analysis to systematically drive change
• Communicate across teams and to leadership to ensure alignment of goals, tasks for the overall success of the program

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions