Sr. People Operations Coordinator Raleigh, NC

About the role

The Sr. People Operations Coordinator plays a critical role in scaling effective employee experiences by owning HR processes end-to-end. This includes managing new hire coordination, facilitating onboarding, supporting HR data integrity, and resolving People Operations issues.

Responsibilities

• Manage employment lifecycle transactions in Workday or an equivalent HRIS, including new hires, transfers, promotions, terminations, and leave events.
• Ensure records are accurate, timely, and complete before payroll cut-off.
• Coordinate and facilitate new hire onboarding end-to-end, including I-9 verification, system provisioning requests, Day 1 scheduling, and 30-day check-ins.
• Track completion and escalate blockers before they affect the new hire experience.
• Support the accuracy of employee data in Workday and maintain recurring People reports.
• Use AI to accelerate data synthesis, surface anomalies, and flag discrepancies before they compound.
• Process People Operations Tier 1 and Tier 2 tickets with clear, timely follow-through.
• Recommend documentation or process improvements that reduce repeat questions and improve the employee experience.

Requirements

• 1 or more years of experience in HR operations, People Operations, or a directly adjacent function.
• Hands-on HRIS experience, including accurate data entry, employee lifecycle transaction processing, and basic report generation.
• Active use of AI tools in daily work, such as drafting, research, data synthesis, or reporting, with a demonstrated willingness to keep experimenting.
• Strong written communication skills, with the ability to translate complex policy or benefits information into clear employee-facing language.
• Comfort operating in ambiguity, including making reasonable process decisions when there is no playbook, documenting the approach, and improving it over time.
• Prioritize keeping multiple concurrent processes moving without losing detail or follow-through.

Qualifications

• Workday experience.
• Familiarity with HR compliance requirements across multiple US states, including leave law basics.
• Prior experience in a high-growth technology or SaaS company.

Skills

• AI-curious - genuinely.
• Strategic thinking and problem-solving skills.
• Excellent organizational and prioritization skills.
• Ability to work independently and manage multiple tasks simultaneously.

Benefits

• Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

Pay

The expected salary range for this role to be performed in Raleigh, NC is USD 69,900 - USD 84,000.

Schedule

Pendo is a hybrid culture. In-office 3 days per week unless designated remote.