Sr. Payments Operations Strategist

Position Summary

We are seeking a Senior Payments Strategist to support the Sony Engagement Platform, helping Sony operating companies consume SIE's payment orchestration capabilities and related commerce services globally.

Job Responsibilities

• Work closely with Sony Engagement Platform stakeholders, SIE Global Payments, Sony operating companies and the external payment ecosystem to define forward-looking payment initiatives and translate operating company needs into scalable platform priorities.
• Act as the payments relationship owner for assigned Sony operating companies, maintaining a clear understanding of their payment objectives, operational needs, commercial priorities and roadmap requirements.
• Support onboarding and readiness for Sony operating companies, including initial payment assessments, payment method requirements, PSP/APM setup, operational readiness and repeatable configuration patterns.
• Develop and maintain payment success plans for assigned operating companies, covering onboarding status, optimisation opportunities, risks, decisions, roadmap dependencies and open actions.
• Partner with payments analysts to interpret payment performance, conversion, cost and operational data, turning insights into practical recommendations for Sony operating companies and internal stakeholders.
• Lead regular payment performance discussions and service reviews, ensuring opportunities, risks, decisions and follow-up actions are clearly captured and progressed.
• Cook up payment-related escalations across operating companies, PSPs and internal Sony teams, ensuring issues are prioritised, communicated clearly and driven to resolution.
• Identify and advocate for payment optimisation opportunities, from tactical improvements that can deliver immediate gains to longer-term initiatives requiring product, platform or engineering investment.
• Represent the voice of Sony operating companies within Sony Engagement Platform planning, helping product, engineering and operations teams understand payment needs and prioritise platform improvements.
• Collaborate with fraud, data science and platform teams where payment strategy intersects with risk decisioning, chargebacks, 3DS, refunds or payment feedback-loop data.
• Operate independently and confidently with external parties across the payments ecosystem, including PSPs, card networks, acquirers, issuers and payment method providers.
• Occasional domestic or international travel may be required for team collaboration, onboarding or partner meetings.

Qualifications

• 7+ years of diverse payments experience in a digital ecommerce environment with demonstrable results.
• Experience in payment optimisation, complex payments contracting, PSP and payment method management and payment operations.
• Strong commercial and analytical mindset, with the ability to interpret payment data and present clear, actionable recommendations.
• Experience managing complex stakeholder relationships across internal teams, external partners or enterprise customers.
• Proficiency using approved AI tools to accelerate analysis, identify patterns, synthesise complex inputs and develop clear recommendations, while validating outputs and applying appropriate judgement around data sensitivity.
• Understanding of cultural and regional differences in attitudes towards online payment systems.
• A network of industry relationships including processors, acquirers, card schemes, alternative payment providers and like-minded merchants with similar priorities.
• Experience navigating the payment regulatory and card scheme landscape.
• Ability to navigate successfully across complex, geographically and commercially diverse internal operations.
• Ability to deliver high impact, high quality proposals and presentations and confidently lead meetings with senior stakeholders.
• Self-starter who is solution focused and able to work under their own initiative with little day-to-day oversight.
• Experience working under pressure in a fast-paced, evolving environment.

Desirable Experience

• Experience in the video games industry or digital entertainment industry.
• Experience supporting multi-tenant, platform, marketplace or payment orchestration environments.
• Experience working with product, engineering, operations, risk or fraud teams on payments-related initiatives.

Benefits

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.