Sr. Patient Service Representative Sleep Medicine

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate like EEO, etc. Must preserve all substantive info. Let's parse the posting. Content: - Employment Type: Full time - Shift: Day Shift - Description: At Saint Alphonsus Health System... (some intro) - Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients. Senior Patient Service Representatives assist in mentoring Patient Service Representatives and assist the Lead PSR with leadership duties. - Minimum Qualifications: Two or more years of experience in a medical office setting preferred; Electronic health record (EHR) experience required; Medical terminology required; Experience with process improvement or lean philosophy preferred. - Essential Functions: (list many bullet-like sentences). This is essentially responsibilities/duties. - About Saint Alphonsus: Colleagues enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System. Then EEO statements etc (to be removed). We need sections: About the role (maybe description), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have: - About the role: Could be the description paragraph about mission, etc. Or we could combine description and about Saint Alphonsus? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should create sections as appropriate. We have content for: - About the role: The initial description about Saint Alphonsus Health System, mission, etc. Could be used. - Responsibilities: The list of primary responsibilities and essential functions. - Requirements: Minimum qualifications (EHR experience required, medical terminology required, etc.) Also maybe "Two or more years of experience in a medical office setting preferred" etc. - Qualifications: Could be similar to requirements? Might be overlapping. But we can separate: Requirements = minimum qualifications; Qualifications = preferred qualifications? The posting mentions "preferred" for experience, process improvement. So we could put those under Qualifications. - Skills: Could be derived from essential functions: proficiency in patient service rep requirements, knowledge of mission, HIPAA, etc. But we need to avoid filler. We could list skills like: patient check-in, co-pay collection, telephone handling, message taking, appointment scheduling, insurance eligibility verification, EHR use, payment posting and balancing, customer service, mentoring, leadership assistance, confidentiality, HIPAA compliance, process improvement, medical terminology, etc. However we must not invent details; we can extract from text. - Benefits: The posting mentions "competitive compensation with a full benefits package". That's vague but it's a statement about benefits. It says "competitive compensation with a full benefits package". That's not specific but it's a statement. The instruction: never create Benefits section unless posting actually states them. It does state "competitive compensation with a full benefits package". That's a statement about benefits, albeit vague. Should we include? It says "full benefits package". That's something. We'll include a Benefits section with that statement. - Pay: Not specified; no pay info. So we should NOT include Pay section. - Schedule: It mentions Shift: Day Shift, Employment Type Full time. That's schedule info. So we can include Schedule section with "Full time, Day Shift". That's specific. Now we need to avoid boilerplate: Remove EEO, equal-opportunity, scam-warning, navigation, cookie, legal, duplicated lines. Also remove the Visit www.saintalphonsus.org/careers line? That's about benefits/culture; maybe we can keep as part of Benefits? It's a link to learn more about benefits, culture, career development. Might be considered boilerplate? It's not EEO but it's a call to action. The instruction: remove application instructions. That line is not exactly application instruction but it's a link to learn more. Might be considered navigation? Safer to remove it. Also remove "About Saint Alphonsus Colleagues..." paragraph that includes the benefits statement and the link. We'll keep the benefits statement but drop the link. We also need to preserve all substantive information. So we need to keep the description about mission, virtues, etc. Keep responsibilities list. Keep essential functions list. Keep minimum qualifications. Keep preferred qualifications. Keep skills derived from essential functions. Keep benefits statement. Keep schedule. We must not repeat job title as heading. No Job ID. Now produce HTML fragment with sections as needed. We need to decide which sections to include: - About the role: we have description paragraph: "At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care." That's substantive. - Responsibilities: we have primary responsibilities list and essential functions list. Could combine. - Requirements: Minimum qualifications (EHR experience required, Medical terminology required). Also maybe "Two or more years of experience in a medical office setting preferred" is preferred, not required. So requirements: EHR experience required, Medical terminology required. - Qualifications: Preferred qualifications: Two or more years of experience in a medical office setting, Experience with process improvement or lean philosophy preferred. - Skills: Could list skills from essential functions: patient check-in, co-pay collection, telephone handling, message taking, appointment scheduling, insurance eligibility verification, EHR use, payment posting and balancing, customer service, mentoring, leadership assistance, confidentiality, HIPAA compliance, process improvement knowledge, medical terminology, etc. But we must not invent; we can list those that are explicitly mentioned. Let's extract explicit skill mentions: From description: "checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility." Also "utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected." Also "Patient Service Representatives are friendly and provide excellent customer service". Also "Senior Patient Service Representatives assist in mentoring Patient Service Representatives and assist the Lead PSR with leadership duties." From Essential Functions: list includes: - Must be proficient in the requirements of the Patient Service Representative - Know, understand, incorporate, and demonstrate the organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions. - Protect patients’ rights by maintaining confidentiality of personal and financial information and follow guidelines for HIPPA regulations - Maintain operations by following policies and procedures and reports needed changes - Acknowledges and greets patients immediately, providing a positive customer service experience - Registers patients for appointments and completes paperwork - Keeps patient appointments on schedule by notifying provider of patient’s arrival - Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc. - Maintain knowledge of different payer practices and deductibles - Assist patients with all aspects of Financial Assistance Paperwork - Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone - Handles multiple telephone lines effectively and politely per clinic standards - Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment - Ability to process incoming and outgoing referral requests - Files incoming medical reports and correspondence - Assembles new patient medical records in accordance with policies and procedures - Receives, processes, and documents referral requests to and from the office Thus skills include: patient check-in, co-pay collection, telephone answering, message taking, appointment scheduling, insurance eligibility verification, EHR use, payment posting and balancing, customer service, mentoring, leadership, confidentiality, HIPAA compliance, policy adherence, greeting patients, registering patients, paperwork completion, schedule maintenance, balance communication, payer knowledge, financial assistance assistance, scheduling optimization, multi-line telephone handling, updating patient info, referral processing, filing medical reports, assembling new patient records. We can list them as bullet list under Skills. - Benefits: "competitive compensation with a full benefits package". Also maybe "opportunity for growth throughout SAHS and Trinity Health". That's also a benefit. We'll include both. - Schedule: "Full time, Day Shift". Now we need to output HTML fragment only, no extra text. We'll structure:

About the role

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

Responsibilities

• Check in patients for appointments
• Collect patient co-pays
• Answer telephones
• Take accurate messages
• Schedule appointments
• Check insurance eligibility
• Utilize electronic record system to verify and update patient demographic information
• Post and balance payments collected
• Provide excellent customer service and ensure patients are informed and well cared for while waiting
• Assist in mentoring Patient Service Representatives
• Assist the Lead PSR with leadership duties
• Maintain confidentiality of personal and financial information per HIPAA guidelines
• Follow policies and procedures and report needed changes
• Acknowledge and greet patients immediately
• Register patients for appointments and complete paperwork
• Keep patient appointments on schedule by notifying provider of arrival
• Collect, record, and communicate patients’ responsible balances
• Maintain knowledge of different payer practices and deductibles
• Assist patients with Financial Assistance paperwork
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Handle multiple telephone lines effectively and politely per clinic standards
• Update patient personal and insurance information and remind patients to bring insurance cards, ID, and co-payment
• Process incoming and outgoing referral requests
• File incoming medical reports and correspondence
• Assemble new patient medical records per policies and procedures
• Receive, process, and document referral requests to and from the office

Requirements

• Electronic health record (EHR) experience required
• Medical terminology required

Qualifications

• Two or more years of experience in a medical office setting preferred
• Experience with process improvement or lean philosophy preferred

Skills

• Patient check‑in
• Co‑pay collection
• Telephone answering and message taking
• Appointment scheduling (in‑person and telephone)
• Insurance eligibility verification
• Electronic health record (EHR) use for demographic updates
• Payment posting and balancing
• Customer service and patient communication
• Mentoring and leadership assistance
• Confidentiality and HIPAA compliance
• Policy adherence and reporting of needed changes
• Patient greeting and registration
• Paperwork completion
• Schedule maintenance and provider notification
• Balance