Sr. Patient Service Representative Sleep Medicine

About the role

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. As a Senior Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients’ administrative needs.

Responsibilities

• Checking in patients for appointments
• Collecting patient co-pays
• Answering telephones
• Taking accurate messages
• Scheduling appointments
• Checking insurance eligibility
• Utilizing electronic record system to verify and update patient demographic information
• Posting and balancing of payments collected
• Assisting in mentoring Patient Service Representatives
• Assisting the Lead PSR with leadership duties
• Knowing, understanding, incorporating, and demonstrating the organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions
• Protecting patients’ rights by maintaining confidentiality of personal and financial information and following HIPAA guidelines
• Maintaining operations by following policies and procedures and reporting needed changes
• Acknowledging and greeting patients immediately, providing a positive customer service experience
• Registering patients for appointments and completing paperwork
• Keeping patient appointments on schedule by notifying provider of patient’s arrival
• Collecting, recording, and communicating to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintaining knowledge of different payer practices and deductibles
• Assisting patients with all aspects of Financial Assistance Paperwork
• Optimizing patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Handling multiple telephone lines effectively and politely per clinic standards
• Updating patient personal and insurance information, and notifying patients to bring insurance cards, identification, and co-payment to appointment
• Processing incoming and outgoing referral requests
• Filing incoming medical reports and correspondence
• Assembling new patient medical records in accordance with policies and procedures
• Receiving, processing, and documenting referral requests to and from the office

Requirements

• Two or more years of experience in a medical office setting preferred
• Electronic health record (EHR) experience required
• Medical terminology required
• Experience with process improvement or lean philosophy preferred

Benefits

Competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

Schedule

Full time, Day Shift