Sr Patient Experience Analyst

Position Summary

Department: PCH-MAIN | Div-Family Centered Care
Location: Phoenix
Shift: Mon-Fri, Days, 8am-5pm
Category: Professional/Clerical/Admin
Posting #: 1031146
Employee Type: Full-Time
Position Summary: Fully on-site position. Posting Note: Position Summary

Position Duties

• Patient Experience (PX) Analytics & Reporting
• Analyzes patient and family experience data including surveys, comments, complaints, grievances, and operational experience metrics.
• Maintains reporting logic and supports consistent metric definitions and data governance documentation.
• Develops and maintains dashboards, scorecards, and recurring reports for executive, operational, and clinical leaders.
• Initiates ad hoc analysis based on trends, anomalies, and knowledge of organization priorities.
• Data Visualization & Storytelling
• Mechanisms meetings and presentations with clinical, operational, and administrative leaders.
• Translates complex data into simple stories, facts, figures, visuals, and recommendations for non-technical audiences.
• Partners with PFE leadership to create executive-ready reports, presentations, talking points, and summaries.
• Connects patient and family voice, experience metrics, and improvement priorities to Phoenix Children's vision to improve the health of a generation.
• PX Improvement & Strategy Support
• Identifies improvement opportunities and evaluates the impact of patient experience interventions.
• Collaborates with quality, patient safety, engagement, finance and other enterprise teams to identify correlations between patient experience and other clinical and operational.
• Responds to business and operational questions with data-driven insights.
• Customer Success
• Collaborates with Impact Coordinator on grant, donor-funded, and impact-reporting needs.
• Provides guidance to leaders and teams on how to interpret patient experience dashboards and reports.
• Pairs with internal teams to improve data accuracy, report access, dashboard usability, and reporting processes.
• Serves as liaison to vendor platforms that provide patient satisfaction data and reporting.

Position Qualifications

• Education:
• Bachelor's degree in Data Science, Data Analytics, Statistics, Public Health or related field Required
• Experience:
• Three (3) or more years of experience in healthcare analytics, business intelligence, patient experience, quality improvement, or operational analysis. Required
• Experience developing dashboards, scorecards, executive summaries, or presentations for senior leaders. Required
• Experience with data visualization or business intelligence tools such as Power BI, Tableau & Excel. Required
• Experience with SQL or statistical analysis tools. Preferred
• Pediatric healthcare experience. Preferred
• Special Skills:
• Ability to define problems, collect data, identify trends, and draw valid conclusions. Required
• Ability to translate complex information into simple stories, facts, figures, visuals, and recommendations. Required
• Strong presentation skills with the ability to communicate effectively with enterprise leaders and diverse audiences. Required
• Strong written communication skills and ability to prepare concise executive-ready reports. Required
• Knowledge of patient and family-centered care, patient experience, and healthcare operations. Preferred