Sr. Patient Care Integrator

About the role

WorldClinic, Inc. is redefining healthcare, delivering physician-led, immediate-access care that achieves exceptional clinical outcomes and strong financial returns. Through our two platforms, we serve both ends of the workforce: WorldClinic provides 24/7 connected healthcare to globally mobile executives and business leaders, resolving the majority of medical issues in a single call. JobSiteCare has redefined occupational health for employers with frontline and at-risk workforces through a combination of telemedicine and on-site medics, delivering end-to-end case management from injury through return-to-work – resulting in significant reductions in OSHA recordables and workers’ compensation claim costs. Together, we deliver clinical excellence and measurable outcomes at scale, for any patient population, anywhere.

Just as deeply as we care for the patients we serve, we invest in our own team. You'll find a mission-driven culture that values contribution, encourages growth, and empowers employees to do meaningful work.

Responsibilities

• Integrate and oversee all aspects of patient care requests, ensuring timely, compassionate responses that prioritize patient needs and well-being.
• Serve as the central point of contact for patients, guiding them through their healthcare journey and ensuring seamless coordination with providers, specialists, and the care team.
• Manage and maintain accurate and up-to-date Electronic Medical Records (EMRs), ensuring that patient care information is readily accessible for all care providers.
• Coordinate patient medical testing, procedures, and follow-up care, ensuring patients are fully informed and confident in their care plans at all times.
• Develop comprehensive and personalized care summaries and medical briefs for each patient, helping them understand their treatment path and making sure they feel supported.
• Oversee the customization and distribution of Personal Medical Kits (PMKs) tailored to the individual medical needs of each patient, ensuring they are prepared for any health situation.
• Engage in the patient-centered on-call rotation, ensuring 24/7 support for patients within 90 days of employment.
• Actively contribute to other patient care initiatives and responsibilities, always with a focus on providing the highest level of patient care integration.
• Ensure compliance with all state and federal healthcare regulations, including HIPAA, while maintaining the highest standards of patient confidentiality.
• Promote a positive and patient-first approach in all interactions, ensuring a compassionate and empathetic attitude is consistently demonstrated when working with patients and colleagues.
• Support the care team in managing unexpected or complex situations, ensuring patients receive excellent care through calm and effective problem-solving.
• Other duties as assigned.

Requirements

• Associate’s degree in nursing, social work, or a related healthcare field with a strong emphasis on patient-centered care is required.
• RN preferred.
• Minimum of five years of experience in a healthcare setting, with proven experience in patient care coordination and leadership.
• Demonstrated ability to manage and integrate complex care plans, ensuring patients receive seamless and high-quality care.
• Self-directed with strong organizational skills and a focus on attention to detail to ensure that every patient’s care needs are fully addressed.
• Excellent communication skills, both written and verbal, with the ability to interact compassionately with patients, families, and healthcare professionals.
• Creative problem-solving skills, with a commitment to improving patient care delivery and ensuring patients have a positive and supportive experience.
• High level of integrity and commitment to maintaining confidentiality in managing patient health information.
• Proficiency in MS Office, Excel, and electronic health records systems.

Physical and General Requirements

• Ability to perform tasks requiring fine motor skills, including the use of computers and office or medical equipment to ensure effective patient care management.
• Strong visual acuity for reviewing patient records, clinical data, and other medical information.
• Able to work at a computer for extended periods, with breaks as needed, while maintaining focus on care coordination.
• Capable of lifting up to 25 pounds as needed.
• Able to sit for extended periods while managing patient care responsibilities.
• Ability to travel overnight for training and/or meetings.
• Must hold a valid driver’s license in good standing.

Pay

68,000 - 73,000 USD per year