Sr. Partner Success Manager, Lodging

At Engine, we're transforming business travel into something personalized, rewarding, and simple. We believe the future of travel should be seamless and powered by technology that delights customers at every step. Our platform brings together corporate travel, a powerful charge card, and modern spend management in one place. More than 30,000 companies rely on Engine to support over 1 million travelers and billions in annual bookings. Backed by Telescope Partners, Blackstone, and Permira, Engine is recognized as one of the fastest-growing travel and fintech platforms in North America.

About the role

As Sr. Partner Success Manager, Lodging, you will own a portfolio of hotel chain, property management group (PMG), property ownership group, and key partner property relationships. You will serve as the day-to-day point of contact responsible for partner health, revenue growth, and the durable commercial performance of your book. Reporting to the EVP, Supply & Strategy, you will own the operating rhythm of your lodging accounts: deepening rate and content coverage, growing consumed net direct revenue, running the partner cadence, and ensuring partners are activated and performing against plan. This is a relationship-management and growth role focused on growing the value of existing partnerships.

Responsibilities

• Own a portfolio of hotel chain, property management group (PMG), property ownership group, and key partner property accounts, serving as the primary relationship owner and day-to-day point of contact
• Grow revenue across your book by deepening partner engagement and expanding the value and reach of each relationship on the Engine platform
• Run the partner cadence — QBRs, performance reviews, check-ins, and escalation processes — and hold partners accountable to activation and growth commitments
• Monitor partner performance against key metrics and proactively identify and address underperformance
• Coordinate cross-functionally with Product, Engineering, Pricing, Connectivity, and Operations to resolve partner issues and support activation
• Identify and execute expansion opportunities within existing partnerships and surface them with clear, data-backed recommendations
• Support leadership in commercial discussions and renewals by preparing materials, tracking terms, and managing follow-through
• Maintain accurate partner records, rate and contract documentation, and pipeline tracking
• Track industry trends across lodging distribution, hotel technology, and connectivity to inform partner conversations

Requirements

• 4+ years (PSM) or 6+ years (Sr. PSM) of experience in partnerships, account management, or a relationship-driven commercial role — ideally with a foundation in consulting, investment banking, or a similar analytical environment
• A track record of building and growing high-value relationships and turning them into measurable commercial outcomes
• Strong commercial and analytical instincts — comfortable working with data to find opportunities and make the case for them
• Strong organizational and project management skills — can manage multiple partner workstreams simultaneously
• Clear, professional written and verbal communication skills suited to external partner-facing interactions, including with senior executives
• Detail-oriented with strong follow-through on commitments
• Comfortable leveraging AI and modern tools to streamline workflows in a fast-moving environment

Nice to Have

• Experience in travel, hospitality, or lodging (hotel chain, PMG, OTA, aggregator, or travel platform)
• Familiarity with partner or distribution technology and how integrations drive value
• Experience managing QBRs or structured partner review cadences
• Prior experience supporting senior leaders in commercial negotiations or renewals

Pay

Total OTE Range (Base Salary + Variable): $170,000—$190,000 USD. Your compensation package may also include equity. The range includes a competitive base salary and estimated variable target, with OTE based on experience, expertise, and location.

Benefits

• Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity
• Full benefits — see engine.com/culture for details
• Hybrid-hub model with flexibility to work in-office or fully remote, depending on role needs