Sr. Partner Success Manager

This remote role is based in the United States and offers the opportunity to lead and grow a portfolio of complex university partnerships within a fast-moving educational technology environment. You will serve as a trusted strategic advisor to institutional leaders, helping partners achieve their student success and organizational goals. The role combines relationship management, strategic account planning, data analysis, and consultative problem-solving.

About the role

This is a high-impact senior individual contributor role for someone who thrives in complex partnerships, enjoys solving ambiguous challenges, and is passionate about transforming higher education.

Responsibilities

• Own the overall success, retention, and growth of a portfolio of large and complex university partnerships.
• Manage multiple high-priority partnerships, initiatives, and deliverables simultaneously while maintaining strong attention to detail and accountability.
• Develop a deep understanding of each institution’s strategic priorities, student populations, academic policies, organizational structures, and decision-making processes.
• Create and execute comprehensive account plans designed to strengthen relationships, improve partner outcomes, and drive sustainable growth.
• Analyze partner performance, qualitative and quantitative data, and market trends to identify opportunities and develop actionable strategies.
• Proactively identify opportunities to expand transferability, learner awareness, and adoption of available products and services.
• Build trusted relationships with stakeholders across multiple levels and functional areas within partner institutions.
• Lead strategic partner meetings and business reviews, translating value propositions, learner outcomes, and strategic initiatives into compelling narratives for executive and operational audiences.
• Manage partner escalations by coordinating internal stakeholders, maintaining clear communication, and driving issues through to resolution.
• Drive institutional adoption of new products and services by connecting offerings to partner priorities and demonstrating measurable value.
• Collaborate closely with Sales, Marketing, Product, Legal, Operations, and other internal teams to deliver a coordinated partner experience.
• Share successful practices, resources, and market insights to strengthen the broader Partner Success function and improve university relationship management.

Requirements

• Bachelor’s degree required.
• At least 3 years of relevant professional experience in higher education or educational technology.
• At least 2 years of direct client or account management experience, preferably working with higher education institutions.
• Strong strategic account management and relationship-building capabilities, with the ability to operate effectively with senior institutional stakeholders.
• Excellent verbal and written communication skills, combined with strong presentation and storytelling abilities.
• Ability to simplify complex information and communicate insights effectively to both executive and operational audiences.
• Strong analytical skills, with the ability to use data to assess partnership health, identify trends, and formulate actionable recommendations.
• Strategic and consultative mindset, with the ability to anticipate partner needs, ask thoughtful questions, and recommend creative solutions.
• Exceptional organization and prioritization skills, with the ability to manage several complex partnerships and competing priorities simultaneously.
• Sound judgment and resilience when navigating ambiguity, escalations, and challenging partner situations.
• Collaborative, proactive, and highly accountable approach to achieving partnership outcomes.
• Must be authorized to work in the United States; visa sponsorship is not available.
• Ability to work more than 40 hours per week when business needs require it.

Benefits

• Comprehensive benefits package for employees scheduled to work 30 or more hours per week.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Well-being incentives and employee wellness programs.
• Paid time off and certain paid holidays.
• Parental leave.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• 401(k) retirement benefits.
• Employee Stock Purchase Plan.
• Tuition assistance and professional development support.
• Entertainment and retail discounts.
• Overtime eligibility for applicable non-exempt employees.
• Fully remote work environment.

Pay

Expected starting salary: $84,900–$120,000, with the broader stated salary range extending to approximately $127,400 depending on qualifications, experience, location, business needs, and internal equity.