Sr Partner Success Manager

About the role

This role involves owning and scaling strategic relationships with Parloa's global SI, consulting, and implementation partners. The responsibilities include ensuring these partners are equipped to deliver transformative AI and customer experience solutions for enterprise customers. This is a highly cross-functional role that sits at the intersection of partnerships, enterprise delivery, and AI transformation.

Responsibilities

• Own a portfolio of strategic Parloa partners, driving both partner maturity and successful customer delivery outcomes
• Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders
• Act as a strategic advisor to partners on building and scaling their Parloa services practice, including delivery methodologies, organizational structure, certifications, and go-to-market motions
• Guide partners through complex enterprise AI and CX transformation programs, ensuring high-quality execution and measurable business impact
• Partner with Account Executives and Partner Managers to support strategic deals, validate delivery approaches, and align implementation strategies
• Monitor partner-led customer implementations, proactively identifying risks, managing escalations, and driving successful project outcomes
• Drive operational rigor across partner engagements, including governance structures, success metrics, delivery reviews, and executive business reviews
• Ensure close alignment between partners and internal Parloa teams including Customer Success, Professional Services, Product, and Solution Engineering
• Advocate for partners internally while maintaining accountability around delivery quality, certifications, customer outcomes, and operational standards
• Identify opportunities to expand successful partner initiatives across regions, business units, and enterprise accounts
• Support the evolution of Parloa’s Partner Success function by helping define scalable programs, processes, playbooks, and operational frameworks
• Stay current on Parloa’s platform capabilities, AI innovation, and enterprise CX transformation trends to guide partners effectively
• Represent Parloa’s leadership in agentic AI and enterprise customer experience transformation during partner and customer engagements

Qualifications

• 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, professional services, or strategic delivery roles
• Experience working with or alongside global systems integrators, consulting firms, implementation partners, or enterprise delivery organizations
• A proven track record of managing complex enterprise engagements and driving measurable customer outcomes through partners
• A strong background in Professional Services, Partner Success, enterprise consulting, or customer delivery organizations
• A deep understanding of enterprise delivery models, implementation methodologies (SAFe Agile, waterfall, etc.), project governance, and services organizations
• Able to navigate highly cross-functional environments and align internal and external stakeholders around shared goals
• A strong executive presence and the ability to confidently communicate with partner leadership, customer executives, and technical teams alike
• Able to operate in a fast-moving, ambiguous environment with strong operational rigor, ownership, and attention to detail
• Able to balance strategic relationship management with hands-on execution and operational problem solving
• Strong communication and presentation skills, including the ability to lead executive reviews and facilitate complex discussions
• Exposure to AI, cloud, automation, data platforms, or enterprise technology ecosystems, and the ability to translate technical capabilities into strategic business value
• An understanding of AI, automation, enterprise software, or customer experience technologies and the ability to translate technical concepts into strategic business value

Skills

• Strategic thinking and partnership management
• Enterprise delivery and customer success expertise
• Ability to manage complex, multi-faceted projects
• Effective communication and stakeholder engagement
• Technical acumen and understanding of AI, automation, and customer experience technologies

Benefits

• Competitive compensation package including base salary and performance-based variable component
• Equity package
• Data protection standards and compliance
• EEO and equal opportunity commitment

Pay

$120,000—$150,000 USD OTE

Schedule

Full-time On-site