Sr Partner Delivery Success Manager

About the role

This is a highly cross-functional role sitting at the intersection of partnerships, enterprise delivery, and AI transformation. You will act as the strategic advisor and operational lead for a portfolio of partners, helping them build scalable Parloa practices, drive successful customer outcomes, and expand their long-term impact within the Parloa ecosystem.

Areas of ownership

• Own a portfolio of strategic Parloa partners, driving both partner maturity and successful customer delivery outcomes
• Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders
• Act as a strategic advisor to partners on building and scaling their Parloa services practice, including delivery methodologies, organizational structure, certifications, and go-to-market motions
• Guide partners through complex enterprise AI and CX transformation programs, ensuring high-quality execution and measurable business impact
• Partner with Account Executives and Partner Managers to support strategic deals, validate delivery approaches, and align implementation strategies
• Monitor partner-led customer implementations, proactively identifying risks, managing escalations, and driving successful project outcomes
• Drive operational rigor across partner engagements, including governance structures, success metrics, delivery reviews, and executive business reviews
• Ensure close alignment between partners and internal Parloa teams including Customer Success, Professional Services, Product, and Solution Engineering
• Advocate for partners internally while maintaining accountability around delivery quality, certifications, customer outcomes, and operational standards
• Identify opportunities to expand successful partner initiatives across regions, business units, and enterprise accounts
• Support the evolution of Parloa’s Partner Success function by helping define scalable programs, processes, playbooks, and operational frameworks
• Stay current on Parloa’s platform capabilities, AI innovation, and enterprise CX transformation trends to guide partners effectively
• Represent Parloa’s leadership in agentic AI and enterprise customer experience transformation during partner and customer engagements

What Success Looks Like

• You build trusted, strategic relationships with partner executives and delivery leaders, helping them successfully scale their Parloa practice and deliver measurable customer impact
• Partner-led enterprise implementations consistently launch successfully, with strong delivery quality, proactive risk management, and clear alignment across customers, partners, and internal teams
• You operate as the central point of coordination across Sales, Customer Success, Professional Services, and partners, driving accountability, operational clarity, and long-term value realization
• You identify and unlock growth opportunities by helping partners expand successful AI and CX initiatives across additional business units, regions, and enterprise use cases

Who you are

• You bring 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, professional services, or strategic delivery roles
• You have experience working with or alongside global systems integrators, consulting firms, implementation partners, or enterprise delivery organizations
• You have a proven track record of managing complex enterprise engagements and driving measurable customer outcomes through partners
• You have a strong background in Professional Services, Partner Success, enterprise consulting, or customer delivery organizations
• You understand enterprise delivery models, implementation methodologies (SAFe Agile, waterfall, etc.), project governance, and services organizations
• You are comfortable navigating highly cross-functional environments and aligning internal and external stakeholders around shared goals
• You have strong executive presence and can confidently communicate with partner leadership, customer executives, and technical teams alike
• You bring operational rigor, strong ownership, and attention to detail while thriving in fast-moving, ambiguous environments
• You are highly collaborative and proactive, with the ability to influence without direct authority
• You are comfortable balancing strategic relationship management with hands-on execution and operational problem solving
• You have strong communication and presentation skills, including the ability to lead executive reviews and facilitate complex discussions
• You have exposure to AI, cloud, automation, data platforms, or enterprise technology ecosystems, and can connect technical capabilities to measurable business impact
• You understand AI, automation, enterprise software, or customer experience technologies and can translate technical concepts into strategic business value

Nice to Have

• Experience working with conversational AI, CCaaS, enterprise automation, or customer experience platforms
• Experience supporting multi-region enterprise accounts and global delivery programs
• Familiarity with partner ecosystem models including sourced, influenced, and co-delivery motions
• Experience building or scaling partner programs, enablement frameworks, or delivery methodologies