Principal Partner Delivery Success Manager

About the role

Join Pega at a pivotal moment of transformation — as a Partner Delivery Success Manager (PDSM) owning the delivery success and enablement programs of Pega's strategic partners across the Americas region. This role sits right at the heart of reshaping how our partners implement Pega at scale.

Responsibilities

• Lead strategic engagement with Pega strategic partners, driving delivery excellence and transforming partner delivery practices at a programmatic level

• Champion the adoption of Pega's modern delivery approaches — particularly Blueprint Delivered — across partner organisations, engaging at both executive and practitioner levels

• Proactively support partners in achieving and sustaining delivery health, intervening strategically when challenges arise rather than managing at the operational detail

• Build and maintain trusted relationships with senior delivery leaders and partner executives, influencing with empathy across complex, matrixed organisations

• Collaborate cross-functionally with Pega's Alliance, GTM, Sales, and Consulting teams to align on partner capacity, enablement needs, and strategic priorities across the region

• Design and lead enablement programs that up-skill partner teams, embedding Pega best practices into their delivery methodology and project lifecycle

• Advise on and contribute to the development of technical enablement content, representing the voice of the partner ecosystem

• Manage a strategic view of partner project health across your region, identifying risks early and coordinating appropriate support

• Identify and develop community-building opportunities across the regional delivery ecosystem, elevating Pega's profile and value within partner organisations

Requirements

• You bring a rare combination of delivery credibility and strategic thinking — someone who has within complex delivery environments and understands the partner world

• You may have come from a major Systems Integrator or Consulting organisation and you know what it takes to drive change across large, matrixed partner practices

• You are a natural influencer — someone who can persuade, inspire, and build consensus without relying on direct authority

• You possess high levels of empathy, patience, and cultural intelligence, and you thrive when working across diverse international contexts

• You have successfully driven delivery transformation and enablement initiatives within partner or SI organisations, and you have a strong track record of influencing senior stakeholders across complex, international environments

Qualifications

• Demonstrable professional experience in delivery success, partner engagement, or strategic enablement within enterprise technology environments

• Proven background in working with large System Integrators or Consulting organisations, with a strong understanding of enterprise delivery methodologies

• Exceptional communication and influencing skills, with a demonstrated ability to engage and build trust at executive level across culturally diverse environments

• A strategic, programmatic thinker who can see the big picture and drive change at scale — without getting pulled into the operational detail

• International experience and genuine comfort working across multiple countries and cultures

• Experience in technical delivery enablement programs is a strong advantage

Skills

• Strategic thinking and programmatic planning

• Strong stakeholder management and relationship building

• Effective communication and influencing skills

• Ability to work in a fast-paced, agile environment

• Understanding of modern delivery methodologies and tools

Benefits

• Base salary range for this role is 171,000 - 262,800 USD annually

• This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives

• The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range

Pay

• Base salary range for this role is 171,000 - 262,800 USD annually

• This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives

• The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range

Schedule

• Remote work is available

Additional Information

• Pega offers significant autonomy to shape, define, and execute the regional partner delivery strategy — this is a role where your impact will be visible and lasting

• We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage

Job ID

23823