Sr. Partner Success Manager, eero

Key job responsibilities

Set the standard for how we work with partners, interpret their needs, and prioritize eero workflows dedicated to partner development. Specifically, we’re looking for the following skillsets:

• Partner Development: Acquire deep knowledge of customers’ vision, products, and objectives. Anticipate partner needs and resolve pain points. Identify and execute on revenue maximizing opportunities for both the partner and eero.
• Program Management: Own all facets of the partner success process for large, complex strategic accounts. Define and coordinate partners’ program requirements, including project management of non-standard partner needs. Coordinate product training and on-boarding of new partners. Accelerate partner deployments by identifying and facilitating expansion opportunities.
• Workflow Prioritization: Steer eero to focus its partner-related efforts on work that will have the biggest positive impact for partners. Balance customer needs and competing business priorities, look for opportunities for efficiency, automate repetitive work, and design scalable workflows.
• Strategic Guidance: Be a strategic advisor to eero’s partners. Earn partners’ trust and influence their customer-facing technology strategy. Collaborate with cross-functional teams (e.g., Engineering, Product, Legal, Finance) to develop partner strategy and collaboration plans.
• Quantitative Analysis: Create and utilize reporting and analytics, data modeling, and business case analysis to identify opportunities for partners and ensure their objectives are achieved.
• Technical Curiosity: Is passionate and curious about technology. Is effective at explaining how technology works and overseeing technical problem solving.

Basic Qualifications

• 5+ years of relevant professional or military experience
• Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
• Experience analyzing data to make business decisions
• Experience communicating to senior management and customers verbally and in writing

Preferred Qualifications

• Experience interpreting data and making business recommendations
• Experience identifying, negotiating, and executing complex legal agreements
• Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
• Experience understanding product and technical requirements and interfacing with Product/Technology teams
• Experience setting up and managing a sales pipeline