Sr PAR Collections

Purpose and Scope

Utilizing applied knowledge, the Sr. Patient Account Representative – Collections provides high-level administrative support to the collections operations within the assigned function(s). The Sr. Patient Account Representative – Collections ensures the timely receipt of claim payments and minimizes bad debt accrual through ongoing database maintenance. In this capacity, the Sr. Patient Account Rep - Collections provides outstanding customer service to customers and vendors through effective and timely communication.

Principal Duties and Responsibilities

• Under limited supervision, identify and resolve complex claims and discrepancies.
• Generate and analyze diverse reports and work lists in the identification and resolution of complex patient account issues.
• Review and resolve outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.
• Perform administrative functions in adherence to company policies and procedures; ensuring timely and complete documentation of activities performed.
• May serve as a point of contact for customers and/or vendors in response to general inquiries and unresolved issues.
• May mentor other staff as applicable.
• May escalate issues to supervisor for resolution, as deemed necessary.
• Assist with various projects as assigned by direct supervisor.
• Other duties as assigned.

Education

• High School Diploma required; Associate's Degree desirable

Experience and Required Skills

• 2 – 4 years' related experience; or an Associate's or Bachelor's degree without experience.
• General computer skills with working knowledge in word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.