PAR Collections

About the Role

The Patient Account Representative - Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the role ensures the timely receipt of claim payments and minimizes bad debt accrual. The representative delivers outstanding customer service to customers and vendors through effective and timely communication.

Responsibilities

• Identify and resolve routine outstanding claims under general supervision.
• Generate and analyze diverse reports and work lists to identify and resolve general patient account issues.
• Assist in the resolution of outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; process payments and reconcile all necessary data.
• Perform all responsibilities in compliance with company policies and procedures, ensuring timely and complete documentation of activities.
• May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
• May mentor other staff as applicable.
• Assist with various projects as assigned by direct supervisor.
• Additional responsibilities may include focus on one or more departments or locations.

Requirements

• High School Diploma required.
• 1 - 2 years' related experience.
• General computer skills with working knowledge of word processing, spreadsheet, and email applications.
• Detail-oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

Physical Demands and Working Conditions

The physical demands and work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally lift and/or move up to 50 pounds.