Sr Operations Team Lead

About the role

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsibilities

• Oversee the Operations team and ensure they meet deadlines, execute, and coordinate tasks.
• Identify, analyze, and resolve complex problems.
• Ensure adherence to operations procedures.
• Provide guidance to employees.
• Handle exception requests.
• Refer more complex problems to a senior manager.
• Understand foundational operations and have familiarity in a specific product line.
• Resolve day-to-day problems and execute deliverables within the business unit by researching transaction differences, processing adjustments, and coordinating resolution of outstanding reconciliation items.
• Apply knowledge of end-to-end processes and ensure adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines by reviewing reconciliation activity, confirming balances, and providing required data for regulatory reporting.
• Manage team workload and provide oversight and direction to team by coordinating reconciliation, recordkeeping, and reporting activities to ensure prompt completion of deliverables.
• Maintain internal, operational, and financial controls and work within risk appetite of the business unit by overseeing reconciliations, control reporting, secure record retention, and balance verification activities.
• Evaluate efficiencies and identify areas of improvement and growth to the overall process and implement process improvement opportunities by analyzing reconciliation trends, exception activity, and reporting results to improve accuracy and operational effectiveness.
• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.