Sr Operations Processor – Annuity New Business

About the role

The Sr Operations Processor – Annuity New Business independently manages a wide range of annuity new business transactions, including complex case and exception work, application receipt, entry, requirements management, funding, issuance, and contract delivery. This role communicates directly with Financial Professionals to deliver application details, resolve issues, and build relationships. It supports end-to-end execution of quality work, training, and workflow efficiency in a fully remote environment and serves as a resource to peers for continuous improvement and operational excellence.

Responsibilities

• Process standard and complex transactions for assigned processes or queues, including application entry, requirements management, policy issue, check processing, and suitability reviews with minimal supervision, ensuring adherence to quality, compliance, and service standards.
• Respond to routine inquiries from business partners or clients/financial professionals, providing accurate updates and resolving standard questions independently.
• Research and resolve exceptions by applying policies and procedures, coordinating with upstream and downstream partners, and documenting resolution steps.
• Serve as a peer resource by providing guidance, knowledge sharing, and informal coaching to newer or less experienced processors.
• Demonstrate strong written and verbal communication for documenting work and providing updates to business partners or clients/financial professionals.
• Monitor personal quality trends; proactively identify rework drivers and suggest process improvements.
• Support technology improvements through user testing.
• Partner cross-functionally to manage cases daily.
• Demonstrate a top-tier service mindset by understanding the impact of daily processing on internal and external customers, fostering a culture of care, accountability, ownership, and professionalism.
• Effectively use Microsoft Copilot and AI-enabled tools to support research, documentation, and productivity.
• Adhere to all company policies, procedures, and regulatory requirements, ensuring compliance with internal standards and audit expectations.
• Maintain current knowledge of industry practices, products, and operational procedures to support accurate processing and service delivery.
• Complete all required regulatory, compliance, and job-related training within established timeframes and apply learning to daily responsibilities.
• Perform additional duties and responsibilities as assigned to support team, departmental, and organizational objectives.

Requirements

• High School Diploma/GED required; Bachelor’s Degree or equivalent relevant experience preferred.
• 3+ years of experience in annuities, insurance industry, or financial services operations, including complex transaction processing and exception handling.
• LOMA designation (FLMI, ALMI, ACS, etc.) preferred.

Skills

• Strong working knowledge of applicable operational workflows, policies, and system navigation.
• Strong organization and accuracy skills, with the ability to manage competing priorities and maintain productivity independently.
• Demonstrated ability to troubleshoot, interpret procedures, and resolve non-routine issues while maintaining strong adherence to SLAs and QA standards.
• Strong communication skills and customer service mindset, with the ability to collaborate across teams to resolve issues.
• Ability to mentor peers, share knowledge, and contribute positively to team performance.
• Proficiency with Microsoft 365 and basic proficiency with AI tools (e.g., Microsoft Copilot and Zoom AI) to support work tasks.
• Ability to work independently in a full-time remote work environment.

Pay

Base Salary Range: $55,000 - $64,000