Sr. Operations Manager

Role Overview

The Sr. Operations Manager at Fanatics Commerce shapes the Fanatics experience by being an athlete/fan advocate. They manage the overall direction, development, and performance of the department and operations partners both internal and external. They meet and/or exceed service levels and quality expectations, while working within financial constraints. This position also positions the role to drive revenue and reduce costs, provides direction on support processes and sets up to ensure consistency, productivity, and profitability, liaises with supervisors, team leaders, and athletes to gather information and resolve issues, monitors program effectiveness and reports on productivity to senior leadership, manages staffing levels and schedules to optimize performance, including planning, assigning, and directing work, develops supervisors to become bigger leaders, provides clear, constructive direction and feedback, displays strong analytical and problem-solving skills, values and appreciates the customer perspective, actively decides and solves problems, thrives in a fast-paced team environment, communicates with and understands the needs of internal and external customers, meshes well with the existing management team by being a good listener, team builder, and an articulate advocate of our collective vision, effectively plans, staffs, directs, and coordinates activities to maintain efficient storage and flow of materials while maintaining control of inventory, maintains department standards for productivity, reliability, and accuracy, drives strategic priorities and operational activities, leads the development of staffing forecasts needed to meet peak demands of the business, oversees for the development of ongoing process improvements to drive departmental efficiency, manages a safe workplace by advocating training and accident prevention/preparedness, communicates company standards and policies and takes proactive corrective actions in collaboration with Human Resources to ensure compliance.

What You Bring to the Team

• Must be able to gather detailed and accurate information then translate into internal operation systems.
• Must be customer focused and able to gain understanding of customer's requirements.
• Strong computer skills to include Excel, Word, Lotus Notes, Internet, Mainframe, FMS, DMS.
• Strong communication skills (written, oral).
• Demonstrated ability to analyze data resulting in effective course of action.
• Proven ability to work in a fast-paced environment while handling difficult situations.
• Excellent planning and organizational skills with the ability to prioritize work and multitask.

Where You'll Work and What's Required

• Bachelor’s degree in business, management, or related discipline preferred or equivalent education and experience.
• 3-5 years of Fanatics tenure.
• 5 years (minimum) of Distribution/Warehouse management.

What's in It for You

• Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes.
• Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future.

Organization Description

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset