Sr Operations Consultant, Patient Access

Responsibilities

• Lead structured discovery and current-state assessments to identify workflow gaps, access barriers, and improvement opportunities across patient access functions.
• Translate findings into clear, evidence-based recommendations grounded in Hummingbird’s delivery standards and adapted to each client’s context.
• Own delivery across assigned workstreams, managing tasks, dependencies, and stakeholder communication from problem definition through execution.
• Proactively surface risks and tradeoffs, raise them early, and propose practical paths forward.
• Lead client-facing design sessions, workshops, and working meetings with professionalism and executive presence.
• Build trusted relationships with clinic teams and operational stakeholders, serving as a credible partner who understands both the operational and human sides of healthcare access.
• Communicate updates, findings, and recommendations in ways that drive alignment and action across both clinical and administrative audiences.
• Use data and operational insights to evaluate scheduling optimization, referral workflows, prior authorizations, and contact center performance.
• Design decision trees, templates, and visit type logic that make workflows clearer and more consistent.
• Assess contact center readiness and help clients build or centralize patient access functions they may not have had before including WFM, QA, call deflection, and knowledge management.
• Document workflows, findings, and execution plans to support transparency and long-term adoption.
• Team & Practice Mentor peers and contribute to refining delivery methods, tools, and templates others can use.
• Leverage technology and automation to improve the efficiency and consistency of day-to-day delivery work.
• Support core client delivery activities as needed, including contact center coverage, project support, and administrative tasks.

Qualifications

• 4–5+ years of experience in healthcare operations, patient access, or a related advisory/consulting role with demonstrated independent delivery in complex, cross-functional environments.
• Hands-on experience working within health systems that use Epic: you understand how the platform functions operationally, even if you weren’t an Epic analyst.
• Frontline or supervisory experience in clinic operations, including authorizations, scheduling, referrals, front office workflows, and a clear sense of what operational improvement actually means for a healthcare organization.
• Experience working with or within contact centers: managing, centralizing, or standardizing patient access functions.
• Ability to lead design sessions and client-facing meetings with confidence, clarity, and polish.
• Strong analytical skills; comfortable using data and operational metrics to identify gaps and make access improvement recommendations.
• Experience with process documentation tools such as Visio, and familiarity with project management practices.
• Skilled communicator across clinical and non-clinical stakeholders, including executive audiences.
• Growth mindset and comfortable operating in ambiguity and motivated by building something that hasn’t been built before.