Sr. Operations Billing Analyst
Chariot Energy is an affiliate of Hanwha Energy USA and ultimately Hanwha Group, a FORTUNE Global 500 firm and one of the eight largest business enterprises in South Korea. Hanwha Energy USA designs, builds, and manages solar power plant solutions, bringing a decade of global leadership in solar PV to North America. The company offers the full spectrum of PV solutions—from power plant development, design, and construction to operations and maintenance—minimizing uncertainty and risk while helping customers achieve higher returns on their solar energy investments. Chariot Energy, based in Houston, Texas, is Hanwha Energy USA’s retail energy provider, offering electricity to homes and businesses with a goal of delivering unmatched customer experiences in deregulated markets across North America.
About the role
We are seeking an experienced Sr Operations Analyst to join our team in Houston, Texas. The ideal candidate will be independent, proactive, and eager to contribute to a dynamic organization. This role involves collaborating with cross-functional teams to oversee day-to-day workflow activities, manage medium to complex exception handling, and ensure adherence to service level agreements. The Analyst will specialize in assigned business function areas, becoming a subject matter expert while supporting evolving business requirements. Preference will be given to candidates with experience in the deregulated retail electricity sector, particularly those with a strong emphasis on analytics. This is an onsite role, and the ideal candidate will be within commutable distance to the Houston office.
Responsibilities
- Apply sound judgment and analytical skills to investigate discrepancies in work processes, collaborating with subject matter experts to resolve issues.
- Develop and implement controls and reporting, starting with non-standard and manual pilots, then automating and documenting successful processes.
- Coordinate with cross-functional teams to analyze and adjust processes for accuracy and efficiency.
- Establish controls to bridge identified gaps across business units.
- Assist in gathering requirements and QA testing for new development projects aimed at improving billing, customer experience, and reporting.
- Conduct ad hoc analysis to support data-driven decision-making.
- Manage and adhere to compliance protocols as outlined by the Public Utility Commissions.
- Assist with project planning, testing, and implementation of automated processes for data and analysis.
- Adhere to Retail Market Guide protocols as set forth by ERCOT.
- Lead efforts to understand potential gaps in current processes when changes or proposed regulations occur, and formulate solutions to comply.
- Deliver on key performance indicators (KPIs) to achieve operational excellence.
- Provide cross-functional support to peers and departments to develop best-in-class end-to-end delivery processes.
- Perform other ad hoc analysis and duties as assigned.
Requirements
- 5+ years of experience in Retail Operations across multiple energy markets, including ERCOT, NYISO, and PJM.
- Experience in the retail energy market is required.
- Ability to acquire and scrutinize data with minimal supervision, analyze scenarios, and recommend courses of action or remediation.
- Advanced proficiency with Excel and other MS Office Suite tools.
- Bachelor’s degree in Business, Finance, Accounting, or a related field, or 5 years of directly relevant experience in Retail Operations in lieu of a degree.
- Strong communication, interpersonal, and organizational skills.
- Detail-oriented with the ability to prioritize responsibilities and meet critical deadlines accurately.
- Ability to work independently with minimal oversight in a highly dynamic atmosphere.
- Exceptional analytical, problem-solving, and critical thinking skills.
- Ability to interface effectively with internal and external stakeholders.
- Proficiency with MS Office Suite; advanced Excel (VBA/Access/SQL a bonus but not required).
- Eligible to work for any US employer without the need for current or future sponsorship.
Pay
$80,000 - $115,000 salary