Sr Operations Admin

About the role

This position serves as the primary point of contact for customers and internal stakeholders within the outbound operations department. The role involves managing customer interactions, processing orders, and ensuring efficient operations.

Responsibilities

• Manage customer interactions via phone and email, providing prompt and courteous responses.
• Process orders accurately and efficiently, ensuring compliance with company policies and procedures.
• Handle inquiries regarding order status, shipping updates, and returns.
• Coordinate with warehouse staff to ensure timely and accurate order fulfillment.
• Monitor inventory levels and communicate with suppliers as needed.
• Assist in resolving customer complaints and escalations.
• Perform administrative tasks such as data entry and report generation.

Requirements

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing, data entry, and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Qualifications

• Preferred qualifications include experience in dock operations or distribution centers.

Skills

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks simultaneously.
• Attention to detail and accuracy.
• Strong organizational and time management skills.

Benefits

• Health, vision, and dental insurance.
• Retirement plan.
• Tuition reimbursement.

Pay

• $18.19 / Hour to $27.34 / Hour.

Schedule

• Minimal travel required.

Additional Details

• Location: Various locations across the country.
• Job Type: Full-time.

Equal Opportunity Employer

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.