Sr Operations Admin

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as a customer's first point of contact for inquiries and issues.

Responsibilities

• Provides clerical support by photocopying, filing, faxing, emailing, and answering telephones
• Reviews, researches, and enters data in various systems to support respective functional area
• Compiles and provides regular and ad-hoc reports to management for review
• Serves as frontline customer service to receive, solve, and escalate customer inquiries and issues
• Aids in Business Control Self Assessment (BCSA) audits by retrieving data and files for review

Requirements

• High School Diploma or GED
• Four (4) years customer service, clerical, or related experience
• Experience in dock operations environment or distribution center setting preferred

Qualifications

• General business skills such as typing, data entry, and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational, and multi-tasking skills necessary to handle various tasks and changing priorities

Skills

• Knowledge of business processes and procedures
• Ability to prioritize and manage workload
• Attention to detail and accuracy

Benefits

Minimal travel required. No benefits provided.

Pay

$18.19 - $27.34 per hour

Schedule

Sunday - Wednesday, 3:00am - 1:30pm