Sr Operations Admin-3
About the role
Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.
Responsibilities
- Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
- Reviews, researches and/or enters data in various systems to support respective functional area
- Compiles data and provides various regular and adhoc reports to management for review and determination
- Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
- Affords support to management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
Requirements
- Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred
Qualifications
Minimum Education: High School Diploma or GED required
Knowledge Skills And Abilities: General business skills such as typing; data entry and review; and use of phone, copier, and fax
Software skills, including use of Microsoft Office software and web-based applications
Customer service skills necessary to effectively and professionally respond to requests
Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
Skills
Preferred Qualifications: None specified
Benefits
Onsite Position. Hours will be 3pm - 9pm, Monday - Friday. Hours may vary due to freight.
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