Sr Operations Admin-2

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Handles damaged and incorrectly addressed packages to optimize delivery time. Serves as first point of contact for customer issues.

Essential Functions

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing, answering telephone)
• Reviews, researches, and/or enters data in various systems
• Compiles data and provides regular and ad-hoc reports to management
• Serves as frontline customer service to receive, solve, and/or escalate customer inquiries
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files

Quality Assurance/Loss Prevention functions

• Supports timely delivery and mitigates loss/damage through address searches/corrections and package condition checks
• Prioritizes workflow to maximize same-day package resolution and delivery
• Ensures all packages receive appropriate scan statuses
• Inspects and handles hazardous material damages per policy
• Ensures all loose product is accounted for per company policy
• Researches missing packages to determine root cause of scanning failures
• Compiles information on disputed deliveries and reviews loss/damage claims to identify improper charges

Linehaul functions

• Reviews and enters Independent Contractor (IC) settlement information and adjustments
• Compiles documentation for Department of Transportation (DOT)-required files and verifies log entries
• Enters vehicle mileage records and resolves issues with ICs and Linehaul staff
• Tracks metrics including IC chargeback program, complaints, and maintenance compliance; prepares weekly reports
• Serves as initial contact for IC inquiries regarding settlements, uniforms, decals, etc.

Requirements

• High School Diploma or GED required
• Four (4) years customer service, clerical, or related experience required
• Experience in dock operations or distribution center environment preferred

Skills

• General business skills: typing, data entry, phone, copier, fax
• Software skills: Microsoft Office and web-based applications
• Customer service skills
• Time management, organization, and multitasking with high attention to detail and accuracy

Pay

$18.19 – $27.34 USD Hourly

Schedule

Minimal travel required