Sr Operations Admin-2

Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Handles damaged and incorrectly addressed packages to optimize delivery time and serves as the first line of contact for customer issues.

Responsibilities

Essential Functions

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
• Reviews, researches, and/or enters data in various systems to support respective functional areas.
• Compiles data and provides regular and ad-hoc reports to management for review and decision-making.
• Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.

Additional Quality Assurance/Loss Prevention Functions

• Supports timely delivery and mitigates loss/damage by performing address searches/corrections and ensuring packages are in good condition.
• Prioritizes workflow to maximize the number of packages resolved and sent out for same-day delivery.
• Ensures all packages receive appropriate scan statuses and inspects/handles hazardous material damages per policy.
• Ensures all loose product is accounted for as per company policy.
• Researches missing packages to identify root causes of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss/damage claims to identify improperly charged claims and escalates to management.

Additional Linehaul Functions

• Reviews and enters Independent Contractor (IC) settlement information into systems to ensure proper payments.
• Enters settlement adjustments as directed by management.
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files.
• Verifies timely log entry into the system and resolves issues with ICs and Linehaul staff.
• Tracks metrics, including IC chargeback programs, complaints, and maintenance compliance, and prepares weekly reports for management.
• Serves as the initial contact for IC inquiries or issues related to settlement, uniforms, decals, etc., and routes them to management for resolution.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• Four (4) years of customer service, clerical, or related experience required; experience in dock operations or a distribution center setting preferred.

Skills

• General business skills: typing, data entry/review, and use of phone, copier, and fax.
• Software skills: Microsoft Office and web-based applications.
• Customer service skills to respond professionally and effectively to requests.
• Time management, organizational, and multitasking skills to work in a fast-paced environment while maintaining high attention to detail and accuracy.

Job Conditions

• Minimal travel required.
• Position is based at the Sparrows Point, MD location; employees are required to work on-site five days a week.

Pay

$18.19 - $27.34 per hour.