Sr Observability Engineer

Responsibilities

• We are seeking a dedicated and detail oriented Senior Observability Engineer with expertise in Splunk, AppDynamics, Open Telemetry and Zenoss to join our Enterprise Observability Engineering team.
• The ideal candidate will be responsible for the administration, configuration, and maintenance of our observability tools to ensure optimal performance and reliability of our IT systems.
• Administer and configure Splunk, AppDynamics, OTEL and Zenoss platforms to meet organizational monitoring needs.
• Perform regular updates, patches, and upgrades to observability tools to ensure they are up-to-date and secure.
• Continuously monitor the health and performance of the Splunk, APPD and Zenoss systems.
• Ensure data integrity and availability within the observability platforms.
• Provide support to internal users, assisting with troubleshooting and resolving issues.
• Develop and deliver training sessions for users to effectively utilize the monitoring tools.
• Create and manage dashboards, reports, and alerts
• Work with stakeholders to define monitoring requirements and implement appropriate alerting mechanisms.
• Manage the onboarding, Alert creation.
• Optimize system performance by tuning configurations and managing resource utilization.
• Maintain comprehensive documentation of configurations, processes, and procedures.
• Develop and enforce best practices for monitoring and observability within the organization.
• Collaborate with IT and DevOps teams to ensure comprehensive monitoring coverage.
• Participate in incident response efforts, using observability data to assist in troubleshooting and resolution.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5-7 years in Observability/Monitoring/Site reliability engineering with a focus on Splunk, AppDynamics and Zenoss.
• Proven experience in Implementing, Managing and Maintaining observability tools.
• Proficiency in Splunk and AppDynamics (including configuration, administration, and implementation).
• Proficiency in Zenoss (including setup, configuration, and maintenance).
• Strong in MELT, Metrics, Events, Logs and Traces; hands-on troubleshooting and support
• OpenTelemetry: instrumentation patterns, context propagation, collectors, sampling etc
• Maintain platform reliability, upgrades, patching, and security hardening
• Exposure to Kubernetes observability (cluster/workload metrics, events, service discovery)
• Strong knowledge of IT infrastructure, applications, and networking.
• Experience with scripting and automation tools (e.g., Python, Bash).
• Familiarity with cloud environments (e.g., AWS, Azure) is required.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Ability to work independently and in a team-oriented environment.

Preferred Skills

• Experience with other monitoring and observability tools (e.g., Prometheus, Grafana).
• Knowledge of DevOps practices and CI/CD pipelines.
• Hands-on Infrastructure-as-Code (Terraform/Ansible) and Git-based workflows.

Benefits

Solutions provided by SGA are designed to stand out. As a women-owned business, we aim to provide a personalized, boutique approach to solving big IT problems. Each year, we connect consultants like you to more than 1,000 engagements. We believe in fostering a diverse team built on core values of customer service, employee development, and quality and integrity in everything we do. We encourage you to be yourself, love what you do, and find your passion at work. For more information, please visit our company website at https://sgainc.com/.

We are committed to providing equal opportunities and accommodations for individuals with disabilities. For assistance or requests for accommodation, please visit our company’s EEO page or contact us directly.