Sr Engineer - Applications & Observability

Responsibilities

• Responds to and resolves higher level / more complex client and user operational issues.
• Works with Enterprise Applications team members to define end-user requirements, functionality specifications and deliverables.
• Designs new and modifies existing solution strategies to ensure achievement of SLA requirements.
• Maintains all technical deliverables including technical design specifications and configuration changes.
• Performs application configuration, extension, integration and performance tuning.
• Handles issues escalated from less experienced team members, clients and other stakeholders.
• Helps design, plan and implement enhancements to standard operating procedures.

Observability Responsibilities

• Design, implement, and manage monitoring and observability solutions for servers, applications, databases, network devices, and cloud environments.
• Configure and maintain observability platforms for metrics, logs, traces, dashboards, and alerts.
• Develop dashboards and reports to provide visibility into system health, service performance, availability, and operational KPIs.
• Set up and fine-tune alerting mechanisms, thresholds, escalation rules, and notification workflows to ensure timely incident detection and response.
• Monitor infrastructure and application performance to ensure adherence to SLA, SLO, and availability targets.
• Perform analysis of logs, alerts, and telemetry data to identify trends, anomalies, and potential service risks.
• Support incident management, problem management, and root cause analysis by providing actionable monitoring insights.
• Integrate monitoring tools with ITSM, event management, automation, and ticketing platforms.
• Reduce alert noise through alert optimization, event correlation, and dependency mapping.
• Support cloud and platform migrations by ensuring observability coverage during transformation initiatives.
• Collaborate with DevOps, SRE, and engineering teams to embed observability into system architecture and deployment pipelines.
• Perform capacity planning, utilization analysis, and trend forecasting for infrastructure and application environments.
• Automate monitoring configuration, maintenance, and deployment using scripting or Infrastructure as Code practices.
• Maintain operational documentation, runbooks, dashboard standards, and monitoring governance processes.
• Ensure compliance with logging, monitoring, audit, and operational security requirements.
• Contribute to continuous improvement initiatives including AIOps, self-healing, automation, and proactive event management.