Sr. Non-Retail Program Manager, WWGS - Facility Operations Support

About the role

The Sr. Program Manager, Distribution Centers & Food Production leads strategic programs supporting non-retail grocery operations including distribution centers and food production facilities. They drive operational improvements, capacity planning, and process standardization across industrial grocery support locations.

Responsibilities

• Own end-to-end program strategy for 5-10 concurrent initiatives impacting multiple facilities.
• Define program objectives, success metrics, and resource allocation across business units.
• Make trade-off decisions between competing priorities with limited executive guidance.
• Develop multi-year roadmaps for operational capability development.
• Manage program budgets ranging from $1M-$10M annually.
• Design and implement standard operating procedures across 15+ industrial facilities.
• Lead capacity planning initiatives for warehouse expansion, equipment procurement, or process changes.
• Analyze operational data to identify bottlenecks, inefficiencies, and improvement opportunities.
• Participate in facility launches, retrofits, or decommissioning projects.
• Establish performance benchmarks and track operational KPIs across facility network.
• Lead working groups with 15-25 stakeholders from operations, supply chain, engineering, and finance.
• Influence VP-level decision-making through data-driven recommendations.
• Negotiate resource allocation and prioritization with peer program managers.
• Resolve conflicts between competing organizational objectives.
• Partner with legal, safety, and compliance teams on regulatory requirements.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field.
• 2+ years of driving process improvements experience.
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions.
• Knowledge of general AI tools.

Benefits

Amazon offers comprehensive benefits including health insurance, retirement savings, paid time off, and parental leave. For more information, visit here.