Sr. Non-Retail Program Manager, WWGS - Facility Operations Support

Key job responsibilities

• Own end-to-end program strategy for 5-10 concurrent initiatives impacting multiple facilities.
• Define program objectives, success metrics, and resource allocation across business units.
• Make trade-off decisions between competing priorities with limited executive guidance.
• Develop multi-year roadmaps for operational capability development.
• Manage program budgets ranging from $1M-$10M annually.

Operations and Process Management

• Design and implement standard operating procedures across 15+ industrial facilities.
• Lead capacity planning initiatives for warehouse expansion, equipment procurement, or process changes.
• Analyze operational data to identify bottlenecks, inefficiencies, and improvement opportunities.
• Participate in facility launches, retrofits, or decommissioning projects.
• Establish performance benchmarks and track operational KPIs across facility network.

Cross-Functional Leadership

• Lead working groups with 15-25 stakeholders from operations, supply chain, engineering, and finance.
• Influence VP-level decision-making through data-driven recommendations.
• Negotiate resource allocation and prioritization with peer program managers.
• Resolve conflicts between competing organizational objectives.
• Partner with legal, safety, and compliance teams on regulatory requirements.

About the team

The Facilities Operations Team works to balance two priorities. First, they provide team members and customers with best-in-class support, maximizing equipment uptime, ensuring facilities are safe and clean, and maintaining consistently high customer experience across all locations as it relates to day-to-day repair & maintenance work order activity. They coordinate 24/7 emergency response. They also ensure their facilities maintain regulatory compliance related to their building systems, hazardous materials, energy usage, permits and permits/licensing related to these systems. Second, they need to deliver this level of service while minimizing cost and maintaining compliance. These priorities form the foundation of their mission.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
• 2+ years of driving process improvements experience
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
• Knowledge of general AI tools