Sr. Preventative Maintenance Program Manager, WWGS - Facility Operations Support
Amazon · Seattle, WA · 2 wk ago
ManagementFull-time
Key job responsibilities
- Program Development & Management
- Design and implement preventative maintenance programs for refrigeration systems, HVAC, electrical systems, plumbing, and store equipment across multiple retail grocery locations.
- Develop maintenance schedules, standard operating procedures, and best practices to maximize equipment lifespan and minimize unplanned downtime.
- Create and maintain comprehensive asset management databases tracking equipment inventory, maintenance history, and performance metrics.
- Establish key performance indicators (KPIs) to measure program effectiveness and drive continuous improvement.
- Vendor & Contractor Management
- Manage relationships with third-party maintenance vendors and contractors, ensuring service level agreements are met.
- Negotiate contracts and pricing for maintenance services while maintaining quality standards.
- Conduct vendor performance reviews and implement corrective actions when necessary.
- Cook up emergency repair services and ensure rapid response protocols are in place.
- Budget & Cost Management
- Develop and manage annual preventative maintenance budgets across assigned locations.
- Analyze maintenance costs and identify opportunities for cost reduction without compromising quality or safety.
- Track and report on maintenance expenditures, providing variance analysis and recommendations.
- Evaluate return on investment for equipment upgrades and replacement decisions.
- Compliance & Safety
- Ensure all maintenance activities comply with local, state, and federal regulations including OSHA, EPA, and FDA requirements.
- Maintain documentation for regulatory audits and inspections.
- Implement safety protocols for maintenance activities and ensure contractor compliance.
- Coordinate with Environmental Health & Safety teams on incident investigations and corrective actions.
- Cross-Functional Collaboration
- Partner with Store Operations, Facilities, and Real Estate teams to align maintenance programs with business objectives.
- Collaborate with Store Managers to address location-specific maintenance needs and concerns.
- Work with Finance teams on capital planning and equipment replacement strategies.
- Communicate program updates and performance metrics to senior leadership.
- Technology & Innovation
- Leverage computerized maintenance management systems (CMMS) to optimize scheduling and tracking.
- Identify and implement new technologies to improve maintenance efficiency and equipment monitoring.
- Evaluate predictive maintenance solutions and IT sensors for proactive equipment management.
- Drive digital transformation initiatives within the maintenance function.
- Spend approximately 40% of time on site visits, 30% on vendor/contractor management, 20% on data analysis and reporting, and 10% on compliance and documentation.
- Manage competing priorities across multiple locations simultaneously.
- Make quick decisions on repair vs. replace trade-offs.
- Build strong relationships with Store Managers, vendors, and cross-functional partners.
- Drive continuous improvement through data analysis and process optimization.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
- 2+ years of driving process improvements experience
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
- Knowledge of general AI tools
A day in the life
About the team
The Facilities Operations Team works to balance two priorities. First, we provide team members and customers with best-in-class support, maximizing equipment uptime, ensuring stores are safe and clean, and maintaining consistently high customer experience across all locations as it relates to day-to-day repair & maintenance work order activity. We also ensure our facilities maintain regulatory compliance related to our building systems, hazardous materials, energy usage, permits and permits/licensing related to these systems. Second, we need to deliver this level of service while minimizing cost and maintaining compliance. These priorities form the foundation of our mission.